People Operations Specialist

About the Company: Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey.

Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

We are looking for a proactive and detail-oriented People Operations Specialist to help build an exceptional employee experience while ensuring smooth HR operations across the employee lifecycle.

This role combines HR Operations, Employee Experience, Learning & Development, Performance Management, and People Programs to support a high-performing and engaged workforce.

The ideal candidate is organized, people-focused, data-driven, and passionate about creating scalable people processes that enable business growth.

Responsibilities

Employee Lifecycle Management Manage end-to-end onboarding and offboarding processes. Ensure a seamless new hire experience from offer acceptance through onboarding. Maintain accurate employee records and HR documentation. Coordinate employee confirmations, promotions, transfers, and exits.

Conduct exit interviews and identify improvement opportunities. HR Operations Maintain employee data in HRIS and ensure data accuracy. Support payroll by coordinating attendance, leave, reimbursements, and employee changes. Administer employee benefits, insurance, and wellness programs.

Ensure compliance with labor laws, company policies, and statutory requirements. Draft and maintain HR policies, SOPs, and process documentation. Respond to employee HR-related queries.