Team Lead, Customer Success (APAC)

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role Wrike is looking for an energetic, data-driven, and people-first Team Lead, Customer Success to spearhead our customer success initiatives across Japan and Australia. In this pivotal role, you will lead a dedicated team of Customer Success Managers who manage a diverse, mixed portfolio of accounts—ranging from high-velocity commercial clients to complex, large-scale regional enterprises. As a Team Lead, you will balance direct coaching of your team with operational execution, ensuring that our regional playbooks are optimized for both transactional efficiency and strategic relationship building. Your core mission is to scale our APAC footprint, stabilize regional net retention, and directly support your team in mitigating churn risks across all account tiers. Your Impact Drive Retention & Reduce Churn: Own the net revenue retention (NRR), pipeline, and gross revenue retention (GRR) targets for the APAC segment by building robust, proactive intervention strategies for at-risk accounts. This includes actively supporting 5-10 accounts to stay closely connected to the customer experience and uncover actionable insights into business operations and friction points. Empower and Develop Talent: Provide day-to-day tactical guidance, mentorship, and performance coaching to a regional team of CSMs, helping them navigate both commercial and larger account d