Senior Project Manager, Professional Services

MongoDB Professional Services acts as the delivery owner for complex customer initiatives, translating strategic goals into measurable outcomes across modernization, migration, and AI-related programs. We drive accountability through strong governance, proactive risk management, and alignment with customer priorities. About the Role As a Senior Project Manager, you will serve as the accountable delivery lead for complex, customer-facing Professional Services engagements. You will translate customer objectives into clear delivery strategies, balancing customer outcomes with Professional Services business discipline (efficiency, utilization, and health). We’re looking for candidates who are comfortable working remotely in the US and are able to support either east or west coast customers and internal stakeholders. You will partner consultatively with stakeholders to shape priorities, manage tradeoffs, and ensure delivery remains focused on high-value outcomes. This role requires an operator who can navigate technically complex environments, lead executive-level governance, and integrate AI-related discovery into the engagement strategy to drive efficiency and value. What you will do: End-to-End Delivery: Lead engagements from kickoff through closeout, maintaining continuity and ensuring delivery aligns with customer priorities and business outcomes Governance & Operations: Establish rigorous delivery governance, including project planning, milestone tracking, RAID management, and status reporting Consultative Partnership: Serve as a trusted advisor, helping customers clarify objectives, make informed tradeoff decisions, and connect technical execution to strategic business value Stakeholder Management: Drive alignment and influence outcomes across cross-functional teams (Consulting, Sales, Customer Success) and customer stakeholders, even without direct authority Commercial & Del