Scaled Customer Success Manager - London
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It closed on 9/2/2026. The full description is kept below for reference. You can express your interest directly via ResumeKart below to be placed in our priority candidate showcase for recruiters hiring for similar roles.
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Job Description
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion.
Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
About the role Manage a large portfolio of accounts (>100 accounts) and work with the commercial team to create a cohesive renewal experience for customers Maintain and report an accurate rolling 90-day forecast of renewals and accurately forecast renewal pricing, timing, and risks Actively engage with key decision-makers to identify customer requirements, agree on contract terms and uncover roadblocks to ensure on-time commitments Achieve customer goals and address concerns in short-term interactions Work with customers either in 1:1 engagements for high-impact objectives or by running 1:many success programs to impact target customer groups Contribute to the creation of scaled CS playbooks and email sequences to drive user activation Follow the scaled CS practices and strategy for each customer based on data analysis and the customer's needs Leverage tools, technology to deliver value and increase adoption of multiple accounts at once through 1:many programs, such as designing and launching email campaigns, creating new collateral, and hosting office hours Use data to identify risk or opportunity and segment a large book of business Prepare proposals, including renewal rate calculations, verify contracts, revi
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