Job Description
Datadog's Implementation Services team helps customers deploy and realize value from the Datadog platform quickly. Our Project Managers are the engine behind that by running complex, multi-stakeholder engagements end-to-end and keeping projects on time and on scope. As the manager of this team, you will lead a growing team of Senior Project Managers across North America. This is a true player/coach role: you'll manage and develop a team of three individuals, and run at least one customer engagement independently. You'll set the standard for delivery quality, build strong partnerships with our internal go-to-market teams, and help shape how the practice scales. At Datadog, we place value in our office culture — the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You'll Do: Manage, develop, and mentor a team of Senior Project Managers, fostering a high-performance culture focused on delivery excellence and professional growth Own overall delivery quality across your team's portfolio, tracking project health, proactively resolving blockers, and stepping in as an escalation point when needed Partner with Sales, Customer Success, and Technical Account Management to ensure seamless handoffs, aligned expectations, and a world-class customer experience Build and maintain strong relationships with sellers and pre-sales teams across North America to grow the pipeline of Implementation Services engagements Connect directly with customers to champion our services, surface opportunities, and understand the impact of our program on their business Drive initiatives to improve delivery frameworks, tooling, and playbooks so the team can scale without sacrificing quality Who You Are: 5-7 years
