Job Description
Job Description • Main Duty - Customer Service Duty (mindset has to meet the realist challenges and demands of a Primary School setting) • To answer phone calls, manage visitors, takes messages, responds to enquiries and provide general useful information (in a very dynamic environment where calls are volumous) • Able to use school implemented IT system for administrative purposes. • To handle daily varied demands and queries from parents / students / vendors / staff etc • To call pupils absentees and to check with parents on their child’s status every morning. • To call pupils to convey messages during ad-hoc / special events. • To render first level assistance to walk-in pupils’ needs including sick & injured pupils. To escalate case to other colleagues in the office immediately if it is beyond superficial cases. • To handle / support situation when pupils’ vomit, soiled their clothes. General Duties • To assist in canteen matters, utility, FAS application, arrears fee, bus booking, etc • To help update the school activity notice board in the office (data accuracy is important) • To maintain the forms cabinet in the office. All forms must be current and to be replenished constantly. • To assist in general typing duties. • To assist in Stores supplies management during school holidays • To support any other general admin duties as and when required The Personnel shall minimally have the following qualifications, skills and experience: - Full GCE ‘N’, or ‘O’ Level certificate or its equivalent - Good communication and inter-personal skills in reception duties, preferably in school environment - Good team player with high level of initiative
