Job Description
The Executive/Senior Executive, Corporate Travel & Ticketing is responsible for handling ticket reservations, responding to customer enquiries, preparing travel quotations, and providing after-office-hours (AOH) support. The role also ensures efficient travel coordination and delivers quality customer service to meet clients' travel needs. Responsibilities: Ticketing and Reservations: Book, re-book, and cancel airline tickets as per client requirements. Issue domestic and international flight tickets using airline reservation systems or Global Distribution Systems (GDS). Manage ticket exchanges, refunds, and reissues in accordance to airline policies. Customer Service: Assist customers in planning their travel itineraries based on schedules, budgets, and preferences. Provide information on ticket prices, travel regulations, visa requirements, and baggage policies. Address customer queries, resolve complaints, and ensure a positive travel experience. Coordination: Liaise with airlines, agencies, and other stakeholders to confirm flight schedules and resolve booking issues. Communicate updates about flight delays, cancellations, or changes to passengers promptly. Documentation and Reporting: Ensure accurate records of all reservations, payments, and ticket issuance. Prepare periodic reports on bookings, ticket sales, and customer feedback. Maintain compliance with airline rules, industry standards, and company policies. Sales and Promotion: Upsell additional travel services such as WiFi routers, e-SIM, insurance, hotel bookings, and car rentals. Requirements: Minimum GCE O/A or qualification in Travel & Tourism, Hospitality, Business, a related field. Proven experience in corporate ticketing and travel reservations. Strong knowledge of airline fare structures, ticketing rules, routing, and reservation procedures. Proficiency in GDS and booking systems such as Amadeus, Galileo, Sabre, or other reservation platforms. Excellent communication and customer service skills.
