Job Description
*This position requires an Active Public Trust clearance or higher to be considered.* ProSync Technology Group, LLC (ProSync) is an award-winning, SDVOSB Defense Contracting company with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community. If you have prior military service or government contracting experience, are proud to serve and support our nation, and want to help support ProSync's mission to "Define and Redefine the State of Possible,” please apply today! The Senior ServiceNow Developer / Application Programmer provides full lifecycle support, maintenance, and enhancement of ServiceNow solutions for a federal cybersecurity and IT program. This role serves as the primary technical resource for sustaining production ServiceNow environments, resolving issues, supporting upgrades, and implementing configuration changes. The position also supports Microsoft 365 and low‑code platforms, translating business needs into workflows, automations, and technical solutions. This is a fully remote role requiring a Public Trust clearance Responsibilities: ServiceNow Operations & Maintenance Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules. Troubleshoot and resolve incidents, defects, and user‑reported issues, performing root‑cause analysis and implementing corrective and preventive actions. Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance. ServiceNow Development & Configuration Configure, enhance, and maintain workflows, forms, business rules, and platform components. Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security. Implement enhancements to meet evolving business and operational requirements. Business Analysis & Workflow Design Collaborate with analysts and stakeholders to understand
