Customer success manager, enterprise

About Watershed Watershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization.

We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.

We have offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, Mexico City, and remote team members across the US and Europe. We hope that you'll be interested in joining us! The role Watershed is on a mission to help companies measure, reduce, remove, and report their emissions.

Our success is defined by the success of our customers — we’re looking to bring on mission oriented Customer Success managers, in London, to help our customers successfully embark on their climate journeys.

Our Customer Success Managers (CSMs) own the relationship with our customers, helping them navigate the climate world and Watershed’s offerings.

CSMs dive deep with customers to understand their business and how to best support them on their climate journeys — leveraging the power of Watershed’s broader teams to accomplish this. We are looking for this hire to be based in our HQ in London.

You will: Be responsible for the end-to-end experience of our customers in the EMEA region.

Help customers understand and use the product to achieve business outcomes; you'll onboard them onto the dashboard, equip them to gather the information they need about their carbon footprint, and will help them set and achieve their climate plans.

Serve as the voice of the customer and provide internal feedback on how we can better serve customers to maximise value and retention; you’ll in turn also help customers understand the value Watershed delivers to their business. Become deeply familiar with your customers’ businesse