Job Description
About us At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Japan, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor . Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. About the role We’re looking for a Product Manager for Ghostwriter: the agent-building agent . Ghostwriter transforms how software is built. Instead of navigating tools, users simply describe what they want, and Ghostwriter creates and deploys fully functional AI agents across channels like chat, voice, and email. As PM for Ghostwriter, you will define how humans interact with software in the agent era. You’ll own the end-to-end product experience—from prompt → agent → outcome—and help scale Sierra to thousands of customers. This is a zero-to-one and one-to-many role at the same time. What you'll do Define how AI augments agent development — shape the workflows by which CX teams and developers draft journeys, run simulations, analyze conversations, and improve agents using natural language. Balance autonomy and control — design the right human-in-the-loop patterns (approval flows, change r
