Mid-Market Customer Success Manager - America
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Job Description
About this Role Hi, I’m Denise , and I’m the Head of Mid-Market Customer Success at Ashby. Our team is passionate about shaping and scaling an exceptional mid-market customer experience across the mid-market segment. I'm thrilled to be hiring our next CSM as we continue expanding globally.
As a member of our Customer Success team, you will help us continue to grow our Mid-Market Customer Success function.
In this role, you'll onboard, train, and support the adoption of Ashby with customers across the region, partnering closely with a talented group of seven CSMs on the Americas Mid-Market team to shape how we serve companies ranging from high-growth startups to public enterprises.
Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.
Role Requirements: You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies. In this role, you will manage a four to eight week implementation, while continuing to deliver value through the customer journey.
You’re experienced managing a book of ~60 mid-market customers, exceeding $1. 5MM in total ARR.
You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha! ’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work. You Should
Required Skills
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