Application Support Consultant

This position is for Candidates from Chennai / Tamilnadu only Job Title : Application Support Consultant Location : Chennai We are seeking a meticulous and seasoned Technical Support Consultant to join our growing Global Support team. In this pivotal role, you'll be instrumental in delivering exceptional customer support and technical guidance. With a primary focus on our customers, you'll swiftly address their inquiries and provide efficient solutions. You'll play a critical role in empowering businesses to bring their products to market. Reporting directly to the Customer Support Lead, you will have ample opportunities to contribute to our team's success. Responsibilities : - Resolve customer queries and issues promptly, adhering to SLAs. - Collaborate with R&D, Services, and Pre-sales teams to address bugs and ensure project timelines. - Manage complex customer accounts and understand their hardware and software setups. - React quickly to major customer issues. - Communicate effectively with senior management and other teams. - Foster productive relationships across teams. - Ensure system availability and functionality for customers. - Maintain high customer satisfaction. - Create knowledgebase articles and document issue resolutions. - Analyse complex problems and propose solutions. - Establish credibility with internal and external customers. - Should be willing to work in 24x7 shift Skills : - Demonstrated expertise in customer-facing roles, coupled with strong IT troubleshooting skills. - Helpful to have experience in software installation, database management (SQL Server, Oracle), and cloud infrastructure (AWS, Azure, Google Cloud). - Fluency in English is essential, with additional proficiency in other languages considered a plus. - Good time management skills - Ability to work under pressure Qualifications : - Bachelor's or Master's degree in computer engineering, IT, or a related field. - Minimum of 5 years' experience in a similar role - Familiarity with cloud infrastructure is highly desirable. - Experience in JIRA ticketing tool and Atlassian application is a must.