Customer Service Advisor

About Us: We’re dedicated to providing reliable, friendly service with a focus on quality and customer satisfaction. Whether you’re stopping by, ordering in, or on the go, we aim to deliver a seamless and enjoyable experience every time. Join us as we bring convenience, care, and a personal touch to everything we do.Job Responsibilities • Handle customer inquiries via phone, email, and chat with professionalism and patience • Provide technical support for online ordering systems and customer account issues • Resolve customer complaints and escalate complex issues to management when necessary • Document customer interactions and contribute to improving our service processes Requirements • Some experience in restaurant or retail customer service environments • Previous customer support role tenure of at least 18 months • Excellent problem-solving skills and ability to de-escalate difficult situations • Strong communication skills and patience when dealing with frustrated customers If you enjoy helping people and have a knack for solving problems, apply today! Cheers to new opportunities! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.