Enquiries Agent (Appointment Setter) – Immediate Start

Client Services Agent – Enquiries | Immediate Start Dental Boutique is looking for confident, caring and commercially minded Client Services Agents to join our growing Enquiries team. This is more than a traditional call centre role. You’ll often be the first person a prospective patient speaks with, so your ability to listen, build trust and deliver a warm, premium experience will be just as important as achieving strong booking results. If you have experience in dental or medical reception, premium customer service, contact centres or consultative sales, we’d love to hear from you. About Dental Boutique At Dental Boutique, we don’t just provide dentistry, we help transform lives. With 18 clinics across Australia and New Zealand, we support patients to overcome dental anxiety, rebuild their confidence and explore treatment options through a premium, patient-focused experience. We work with clients across: • Smile makeovers & cosmetic dentistry • General & preventative care • Full mouth rehabilitation • Sleep dentistry & anxious patients • Multi-clinic, high-growth operations As Dental Boutique continues to grow, our Client Services team plays an essential role in creating an exceptional first impression and helping patients take the next step in their journey. What You’ll Be Doing • Responding to inbound enquiries and warm leads • Speaking with prospective patients about their concerns, goals and treatment interests • Building rapport and creating genuine patient connections • Recommending and booking the most appropriate consultation • Supporting patients to feel informed and confident about attending • Following up enquiries across phone and email • Maintaining accurate notes, follow-up actions and records in our CRM • Managing consultation bookings across multiple clinic locations • Working toward clear service, quality and performance expectations What We’re Looking For • At least one year of experience in customer service, reception, contact centres or consultative sales • Dental or medical reception experience is highly regarded • A confident, warm and professional phone manner • Strong listening skills and the ability to communicate with empathy • Comfort working in a performance-focused environment with clear targets • Resilience, accountability and strong follow-through • Excellent organisation and attention to detail • Confidence working across CRM, booking and administrative systems • The ability to work independently while contributing to a supportive team Dental experience is not essential. We provide structured training and ongoing coaching, but you’ll need the right attitude, curiosity and commitment to delivering an exceptional patient experience. What You’ll Receive • Full-time rostered hours (including evenings and weekends) • Structured onboarding and dental education • Ongoing coaching and professional development • A supportive, performance-focused team that celebrates success • Opportunities to develop and grow as the business expands • The chance to make a genuine difference in each patient’s experience Who This Role Suits This role would suit someone who: • Loves speaking with and helping people • Can balance empathy and service with strong commercial outcomes • Takes ownership of their work and follows through • Enjoys learning and responding to coaching • Wants to build a career within a growing, premium healthcare business