Senior Developer Relation Engineer

• Write and maintain comprehensive technical, yet user-friendly, documentation for owned Harness product(s) including user guides, tutorials, videos, API references, and troubleshooting resources • Identify & create content that reduces customer time-to-value • Develop code examples, configuration samples, and best practices documentation • Work closely with product managers and engineers to understand feature requirements, user stories, and technical details and align documentation with product release cycles • Own technical documentation of a function thereby enabling strong adoption of the function. Quality & Standards Implementation • Follow and help refine documentation standards, style guides, and content templates • Participate in content audits, cross-product reviews and provide constructive feedback to peers • Ensure continuous improvement by tracking documentation quality metrics for owned product and focusing on improvements over time • Constantly gather feedback from endusers and improve the consumption experience for end-users. Customer-Focused Content Strategy • Partner with customer success and support teams to identify common user questions, feedback, and pain points • Develop persona-based content that serves different user types (developers, DevOps engineers, platform teams) & reflects real-world use cases • Support sales ,marketing and customer success teams with technical content for customer engagements Required Qualifications • 5+ years of experience writing technical documentation, preferably in B2B software or developer tools • Good understanding of software development practices, CI/CD pipelines, and DevOps workflows • Proficiency and experience with modern documentation tools and platforms • Familiarity with markup languages (Markdown, HTML) and version control systems (Git) • Experience with scripting languages and creating code or config-as-code samples • Excellent writing and communication skills with ability to explain complex technical concepts clearly • Experience working with engineering and product teams in agile development environments • Experience owning technical documentation of a function • Experience building product onboarding material such as code samples, demos, and tools Desired Attributes • Technical Curiosity : Genuine interest in understanding how complex software systems work and enthusiasm for learning new technologies. Be hands-on. Develop and maintain resources for developers, such as demos and software tools, code samples, documentation, how-to guides, and tutorials. • User Empathy : Natural ability to put yourself in the customers shoes and anticipate their needs and challenges • Attention to Detail : Commitment to accuracy and quality in all written and multimedia content. Stellar written and verbal communication skills • Collaborative Spirit : Comfortable working cross-functionally and across time zones, and building relationships with technical teams. Partner with every Marketing function to develop the best content and great product narratives. • Adaptability : Ability to thrive in a fast-paced environment with changing priorities and rapid product evolution • Growth Mindset : Eagerness to develop new skills and take on increasing responsibilities over time Nice To Have • Background in software engineering, computer science, or related technical field • Understanding of Platform Engineering and DevOps practices followed by mid to large organizations • Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) • Experience creating video content or multimedia documentation • Previous work at a DevOps, developer tools, or infrastructure software company • Understanding of technical SEO and content optimization practices • Harness AI Tackles Software Development s Real Bottleneck • After Vibe Coding Comes Vibe Testing (Almost) • Startup Within a Startup: Empowering Intrapreneurs for Scalable Innovation - Jyoti Bansal (Harness) • Jyoti Bansal, Harness the CUBEd Awards • Eight years after selling AppDynamics to Cisco, Jyoti Bansal is pursuing an unusual merger • Harness snags Split.io , as it goes all in on feature flags and experiments • Exclusive: Jyoti Bansal-led Harness has raised $150 million in debt financing Skills: Docker, Kubernetes, Golang, Java, Mongodb, Python Experience: 5.00-10.00 Years