IT Support Executive

Salary: £50,000 - 90,000 per year Requirements: • Proven track record in IT support and service desks in a medium-scale organisation. • In-depth experience supporting O365/M365 and the Microsoft stack, including Azure. • Excellent customer relationship and communication skills. • Experience working in fast-paced and complex environments is desirable. Responsibilities: • Support the installation and configuration of hardware, software, operating systems, and applications. • Support IT for joiners, movers, and leavers, including remote and face-to-face assistance. • Support infrastructure and cloud services operations and monitoring. • Develop and apply best support standards. • Manage the service desk platform and support access elevation. • Follow best practice and ITSM processes to ensure correct validation and approvals for change requests. • Support and resolve faults with IT hardware and liaise with third-party companies. • Guide users through IT issues and challenges via face-to-face or remote support using a calm and open approach. • Support the IT Support & Operations Manager in managing ICT infrastructure and cloud services to minimise downtime, optimise customer service, and ensure compliance. • Provide support, including procedural documentation and relevant reports. • Prioritise and manage multiple open cases and tasks at one time. • Test, evaluate, and report fixes before rollout to all company users. • Build good working relationships with users and partners. • Liaise with third-party support teams to find solutions to severe or urgent cases. Technologies: • Azure • Cloud • Hardware • ICT • Support • ITSM • Office 365 • REST More: We are East West Rail, a nationally significant railway project delivering much-needed transport connections between Oxford, Milton Keynes, Bedford, and Cambridge. Our Technology team sits within our Digital, Data and Technology function and is growing as we deliver the systems and services the organisation relies on to build the Oxford–Cambridge railway. We offer a supportive team environment, exposure to a wide variety of technology and systems, and opportunities to work across the organisation. Benefits include a competitive salary, up to 12% employer pension contribution, 36 days annual leave including bank holidays with the option to buy extra days, volunteering days, enhanced family-friendly policies, life assurance, an Employee Assistance Programme, Perkbox discounts and wellbeing benefits, recognition awards, and advanced learning and development opportunities. We are committed to building an inclusive railway for all and welcome applications from all backgrounds and experiences. This is a permanent hybrid role within our Corporate Services department. last updated 36 week of 2026