Maintenance Triage & Coordination Specialist

Category: Repair / Maintenance Services Location:

About the Role

We are seeking a highly organized and proactive Maintenance Triage & Coordination Specialist to support a growing construction and property maintenance company. In this role, you will serve as a key point of coordination between tenants, clients, maintenance workers, and internal operations.

You will receive and organize maintenance requests, create and track work orders, communicate updates, and help ensure each request is followed through from initial report to completion. The company uses a custom-built internal software platform.

Prior experience with the specific system is not required, but you should be comfortable learning new technology and adapting quickly to established workflows. This is a part-time opportunity to start , with the potential to transition into a full-time position based on performance and business needs.

Key Responsibilities

Receive, review, and triage incoming maintenance and service requests Create and maintain accurate work orders in the company's internal system Communicate with tenants and clients regarding maintenance needs and updates Coordinate with maintenance workers, vendors, and other service providers Notify workers of new assignments and provide the information needed to complete each job Follow up on open work orders and monitor progress through completion Maintain clear and accurate notes for ongoing maintenance requests Collect and upload photos, videos, and other documentation related to completed work Confirm completion of maintenance requests with tenants or clients as needed Assist with maintenance-related items involving NYC HPD violations Request Certificates of Insurance (COIs) when necessary Assist with coordinating or sourcing materials needed for maintenance projects Proactively identify outstanding tasks and follow up until they are resolved Qualifications Excellent written and verbal English communication skills Strong organizational and time-mana