Senior Specialist, IT Relationship Management

The Senior Specialist position in our IT departmant acts as the Business Relationship Manager for our Order-to-Cash processes at Celanese. • Facilitates the implementation and support of IT solutions to enhance Celanese business functionality and overall performance, while maintaining a high degree of customer satisfaction • Develop Business requirement, functional specification, test cases, track project status and delivering solution • Work with Data analytics and technical team for solutions/enhancements and validate models and ensure alignment with business goals • Design, configuration and Oversee interface testing, data flow with 3rd party systems • Analyze the current business processes and scenarios of Celanese and recommend/develop solutions to meet the required need • Transfer of (local/regional) customer requirements to globally aligned and sustainable IT solutions • Develop and evaluate plans and criteria to be carried out by others; provide direction and leadership to prioritize IT projects for CX/Supply Chain • Considers and seeks detailed knowledge of industry best practices • Acts as liaison with customers/stakeholders for troubleshooting: investigate, analyze, solve and test problems/tickets and map Celanese business requirements, processes and objectives; develop necessary product modifications to satisfy needs • Maintain a thorough knowledge of the organization and adheres to all organizational standards (Safety, Security, PMO, operational guidelines, Culture) • BS or BBA in Information Technology, Business or related field • 5-year experience as business Analyst preferably in Data Analytics, KPI • Familiar with capability of RPA, Automation anywhere, ML Farmwork, SQL, OCR Tools • Familiar with Analytical tool Snowflake, Alteryx, Power BI, SAP BI • Knowledge of business process for order to cash, Logistics, warehouse management with SAP Preferred Required Skills: • Gather and develop business requirement on dashboard and analytics tool and work with technical team on Snowflake, Alteryx, Power BI, SAP BI to develop Dashboards and KPI. • Collaboration and technical team and business for requirement gathering, testing and delivering solutions. • Collaborate with business stakeholders to understand process, pain point and opportunities for automation using AI tools. • Develop business requirement and functional specifications for Automation anywhere, RPA, ML Farmwork, SQL, OCR Tool and Java scripting. • Knowledge of working with Cloud service Vendors • Business knowledge and process design skills • Strong problem solving and analytical thinking and adopt and learn new tools • Ability to analyze problems and provide clear recommendations • Able to collaborate with stakeholders/internal customers, external parties and Internal team. • Excellent communication skills, written and verbal • Must be able to work independently as well as a team player and can manage own workload • Able to Multi-task and work under tight deadlines • Must be an effective problem solver • willing to travel if needed