IT Operations Manager

←Back to all jobs at 1Click Energy Solutions Inc. IT Operations Manager • • • IT Operations Manager 1Click Energy Solutions | Toronto, Ontario | Full-Time, In Office Work arrangement This is a full-time, five-day-per-week position at our downtown Toronto office. Remote and hybrid arrangements are not available for this role. About 1Click Energy Solutions 1Click Energy Solutions is a Canadian energy solutions company helping homeowners transition to modern, energy-efficient home comfort systems. Our work includes heat pumps, home electrification, energy-efficiency upgrades, and related customer services. As our business continues to grow across Canada, we are investing in the technology, security, and operational systems that support our employees, customers, and field operations. The opportunity We are looking for a hands-on IT Operations Manager to own and lead our internal IT function. Initially, you will operate as a department of one, supported by our Full Stack Developer, company leadership, and external specialists. You will be equally comfortable resolving technical issues, administering critical systems, advising leadership, and building the processes and roadmap required for growth. This role requires initiative and sound business judgment. You will independently assess competing demands, identify risks and opportunities, recommend a course of action, and carry work through to resolution and documentation. Leadership initially means ownership, communication, influence, and coordination; as the company grows, you may help shape and lead an expanded IT function. You are not expected to be the deepest expert in every platform. You are expected to know what you can solve directly, when to investigate, and when to engage the right specialist—while remaining accountable for the outcome. What you will own • Set day-to-day priorities across support, security, infrastructure, projects, and continuous improvement based on business impact and risk. • Administer Microsoft 365, Entra ID, Exchange Online, Teams, SharePoint, user access, multifactor authentication, privileged accounts, and security policies. • Oversee employee onboarding and offboarding, device deployment, permissions, endpoint management, patching, antivirus, backups, and access reviews. • Support and administer NetSuite ERP and connected SuiteApps, HubSpot, Dialpad, customer-support platforms, field-service applications, and other SaaS systems. • Provide responsive internal help-desk support and eliminate recurring issues through root-cause analysis and lasting solutions. • Manage computers, mobile devices, office networking, internet, Wi-Fi, printers, server-room equipment, meeting-room technology, and office access-control systems. • Manage hardware procurement and lifecycle, IT assets, software licences, subscriptions, renewals, vendors, and technology spending. • Maintain reliable integrations and data flows, and work with our Full Stack Developer on automation, testing, troubleshooting, and system improvements. • Develop practical IT policies, documentation, service standards, incident-response procedures, recovery plans, and a roadmap aligned with company growth. • Evaluate and recommend solutions to leadership with clear explanations of business value, cost, risk, urgency, and implementation requirements. What we are looking for • Five or more years of progressive experience in IT operations, systems administration, infrastructure, or a related field, including meaningful ownership of an IT environment. • Strong Microsoft 365 and Entra ID administration experience, with a solid understanding of identity, endpoint security, networking, backups, and access management. • Experience administering cloud business systems, integrations, employee technology, software licensing, and IT assets. • Strong hands-on troubleshooting and root-cause analysis skills across software, hardware, accounts, connectivity, and business applications. • Demonstrated ability to prioritize competing support requests, security risks, infrastructure needs, and improvement projects independently. • Experience building structure in an evolving environment through documentation, policies, service standards, project plans, or technology roadmaps. • Clear written and verbal communication, including the confidence to make recommendations to senior leadership and challenge assumptions constructively. • Sound judgment, personal accountability, curiosity, and consistent follow-through, with the ability to work in our downtown Toronto office five days per week. Preferred • Previous experience as an IT Operations Manager, IT Lead, Senior Systems Administrator, or sole IT owner. • Experience with NetSuite, HubSpot, Dialpad, SharePoint, Azure, endpoint-management platforms, or comparable systems. • Experience supporting a multi-location operational business and coordinating specialist vendors. • Experience with PowerShell, JavaScript, Python, SuiteScript, APIs, workflow automation, AI productivity tools, or integration platforms. • Relevant education or certifications in Microsoft technologies, networking, security, IT, or project management. What success looks like • A responsive, well-prioritized IT support function with consistent follow-through. • Reliable onboarding, offboarding, security, endpoint management, account governance, and business continuity. • Accurate documentation of systems, administrators, vendors, licences, assets, configurations, and recovery procedures. • A practical technology roadmap and measurable reductions in recurring problems and manual work. Compensation and benefits Expected base salary: $85,000 CAD annually Final compensation will reflect the successful candidate's experience, qualifications, and demonstrated capability. The position also includes competitive benefits. Why join 1Click • Own an important business function and work directly with company leadership. • Build the standards, systems, and roadmap supporting national growth. • Make improvements with visible operational impact and help shape how the IT function grows. This posting is for an existing vacancy. Please submit your resume and a brief note describing an IT environment, process, or risk that you independently improved. 1Click Energy Solutions welcomes applications from qualified candidates and is committed to providing accommodation during the recruitment process in accordance with applicable law. Please visit our careers page to see more job opportunities.