Sales Operations Manager

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

With more than 5,000 employees across the world, Shiji is a trusted partner for the world’s leading hoteliers, delivering technology that works as continuously as the industry itself. That’s why the best hotels run on Shiji—day and night.

While its primary focus is on hospitality, Shiji also serves select customers in food service, retail, and entertainment in certain regions. The best hotels run on Shiji—day and night.

Your Role The Sales Operations Manager plays a critical role in enabling the performance, productivity, and operational excellence of Shiji's sales organization across the Americas.

Serving as a strategic operational partner, this role equips sales leaders and teams with the systems, processes, reporting, forecasting, and actionable insights needed to execute consistently execution and make informed business decisions.

Working closely with Sales leadership, Marketing, and cross-functional teams, the Sales Operations Manager owns and continuously improves CRM administration, pipeline management, forecasting, reporting, dashboards, and sales performance analysis.

This role identifies opportunities to streamline processes, strengthen pipeline visibility and operational discipline, and leverage automation and AI enabled workflows so sales teams can spend more time on customer-facing activities.

What You Will Do

Own and continuously improve sales operations processes across the Americas, supporting sales leadership and teams throughout the region. Strengthen sales accountability and execution by mon