Customer service

As a Customer Services Representative in the transport and logistics industry in Europoort, you are responsible for managing customer orders, coordinating transport bookings, and ensuring excellent service delivery. This customer-facing role combines operational coordination, problem-solving, and stakeholder management within an international logistics environment. Client Details Our client is a leading international organisation operating within the transport and logistics industry, based in Europoort. From this strategic location, the company supports its customers with efficient logistics solutions, transport services, and high-quality customer service across the supply chain and logistics sector. Description - Enter and maintain booking information in the operating system in a timely, accurate, and complete manner. - Monitor operational progress and ensure customer orders are managed in line with company standards. - Ensure compliance with all requirements related to hazardous cargo and supporting documentation. - Maintain a high level of data quality and accuracy within customer orders. - Build and maintain strong, professional relationships with customers. - Ensure customer agreements, including rates, fuel surcharges, and invoicing arrangements, are correctly recorded and applied. - Communicate order priorities and requirements effectively to planning teams. - Proactively identify and resolve issues that may impact customer satisfaction, such as service failures or delays. - Keep customers informed about deliveries, collections, service changes, delays, and additional costs. - Manage and resolve incidents, including refused loads, damages, and related customer queries. - Handle invoice-related queries promptly and minimise credit notes and requests for information (RFIs). - Prepare consignment statistics and key performance indicator (KPI) reports. - Support the Customer Services Supervisor in achieving departmental objectives and commercial goals. - Collaborate closely with departments such as Shipping, Sales, Traffic, and other offices to meet customer requirements. - Accept spot bookings and provide transport rate quotations. - Analyse transport orders from key customers and identify opportunities to further develop strategic accounts. - Comply with all company policies, procedures, and standards. - Escalate any issues that may negatively affect the company to management. - Perform additional duties as reasonably required by the manager Profile ✔ Experience in Customer service logistics, or as a logistics coordinator ✔ MBO or HBO degree in Logistics, Supply Chain Management, or a related field ✔ Strong organisational and administrative skills ✔ Good knowledge of MS Office applications ✔ Customer-focused and solution-oriented mindset ✔ Strong communication skills ✔ Ability to work under pressure and manage multiple priorities simultaneously ✔ Experience in an international logistics environment ✔ Commercial mindset and proactive attitude ✔ Fulltime availability ✔ Own your own car, the clients locations is not accessible with public transport Job Offer - 13th month salary - Travel allowance of €0.23 per kilometre (up to a maximum of 50 km per day) - Hybrid working model (60% office / 40% home working) - 27 annual leave days - Start date: as soon as possible - Full-time working week of 36.25 hours - Salary range: €3,000 - €4,000 gross per month based on full-time employment