Senior Infrastructure Service Desk Engineer
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Job Description
About the Role Are you an experienced infrastructure engineer ready to work across stable, enterprise-grade environments while supporting a diverse MSP customer base?
As a Senior Infrastructure Service Desk Engineer , you will support and maintain core infrastructure platforms across servers, virtualisation, networking, storage, backup, and hybrid environments.
You will play a key role in maintaining secure, resilient customer infrastructure while contributing to service improvement, reliability, and effective incident resolution. The role combines strong foundational infrastructure expertise with exposure to Microsoft 365 and hybrid technologies.
About the Client You will be working with a high-performing technology services partner that delivers secure, resilient infrastructure solutions to a diverse managed services customer base across on-premises and hybrid environments.
Ideal Profile Experience 5+ years of experience in infrastructure engineering or advanced service desk roles, ideally within an MSP environment. Strong hands-on experience supporting on-premises infrastructure. Proven capability across server, networking, and virtualisation technologies.
Experience supporting multiple customers and varied infrastructure environments is highly desirable. Technical Capability Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy. VMware and Hyper-V virtualisation. Backup and recovery platforms such as Veeam, Commvault, Cove, or similar.
Networking fundamentals including TCP/IP, VPNs, firewalls, switching, and routing. Microsoft 365 administration across Exchange Online, Teams, and SharePoint. Basic Azure exposure, particularly in hybrid environments. PowerShell scripting for administration and automation.
Desirable Experience with security tooling, endpoint protection, and vulnerability management. Experience supporting hybrid Microsoft environments. Familiarity with RMM and PSA platforms such as N-central and Autotask. SharePoint
Required Skills
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