IT Helpdesk

IT Helpdesk / IT Support Executive Location: Singapore Employment Type: Full-Time About the Role We are seeking a proactive and service-oriented IT Helpdesk / IT Support Executive to manage the company's day-to-day IT operations.

The role will be responsible for providing technical support, maintaining IT infrastructure, managing hardware and software assets, enforcing IT policies, and ensuring a secure and efficient technology environment for all employees.

Key Responsibilities

Provide first-level IT support for desktops, laptops, printers, mobile devices, and office equipment. Troubleshoot hardware, software, network, email, and system-related issues. Set up and configure computers, user accounts, software applications, and peripherals.

Manage onboarding and offboarding of employees, including IT account provisioning and equipment allocation. Maintain inventory of IT assets, including laptops, monitors, mobile phones, software licenses, and accessories. Track asset issuance, returns, repairs, warranties, and replacement schedules.

Manage software installation, updates, patching, and license compliance. Support Microsoft 365, email systems, Teams, shared drives, and collaboration tools. Coordinate with external IT vendors, service providers, and system integrators. Perform data backup, recovery, and basic cybersecurity checks.

Monitor and maintain office network, internet connectivity, Wi-Fi, and IT infrastructure. Develop, implement, and enforce IT policies, SOPs, and security procedures. Maintain IT documentation, user guides, and knowledge base materials. Support IT projects, system upgrades, and technology improvements.

Requirements

Diploma or Degree in Information Technology, Computer Science, or related discipline. Minimum 2-5 years of IT support or helpdesk experience. Strong knowledge of Windows operating systems, Microsoft 365, networking, and end-user support. Experience managing IT assets, software licenses, and user access controls. Familiarity with IT