Founding Solutions Architect

About Zelara Most CRM marketing still blasts generic messages at scale and calls it "personalization." Our founders experienced this firsthand in senior roles at HelloFresh, Salesforce, Uber, and others. Backed by top-tier VCs, they decided to build a better way.

Zelara is an agentic lifecycle marketing platform that improves with every interaction. It works with the CRM infrastructure our customers already use, replacing static journeys and manual segmentation with a system that creates content, makes individual-level decisions, and learns from every outcome.

With bunq, Europe's second-largest neobank, we delivered +7. 4% activation and +66% reactivation uplift , measured against a control group. We raised a €3M pre-seed and are generating revenue with paying enterprise customers.

Now we are hiring our first Solutions Architect to make the path from integration to measurable value repeatable. The Role This is a deeply technical customer role centered on post-sales value realization, with involvement in pre-sales discovery.

It is not conventional customer success built around reactive support and business reviews, nor a pre-sales role that hands off at signature. You will own technical value realization for a portfolio of customers, from discovery and onboarding through live experiments, measured results, and scaled adoption.

You and the commercial lead run each account as a pair, in a weekly rhythm and in the room together for the conversations that decide something. They own pricing, proposals, contracts, conversion to an annual contract, expansion, and renewal. You own the technical plan and evidence behind those decisions.

Before signature, you lead technical discovery alongside them. After signature, you become the customer's named technical lead, accountable for solution design, data mapping, the experiment plan, stakeholder coordination, and go-live. You make value real and defensible; the commercial lead owns the close.

There is no separate customer success m