Leader - HR Shared Services & Digital Transformation - IT Services

Role Overview: We are hiring for a leading IT Services company a HR Leader to drive the HR Shared Services and Digital Transformation Initiatives. Key Responsibilities: HR Shared Services & Digital Transformation: - Lead the transformation and continuous improvement of Global HR Shared Services (HRSS), ensuring scalable, standardized, and employee-centric HR service delivery. - Partner with senior leadership and HR stakeholders to define and execute the HR digital transformation roadmap aligned with business objectives. - Identify opportunities to automate HR processes using digital platforms, workflow automation, AI, analytics, and emerging technologies. - Establish service delivery standards, SLAs, KPIs, governance mechanisms, and continuous improvement frameworks for HR Shared Services. HR Technology & Systems Integration: - Lead implementation, integration, and optimization of HR technology platforms. - Drive integration of HR systems with enterprise technology ecosystems to enable seamless data flow and improved employee experience. - Leverage AI, automation, HR analytics, and workforce data to improve operational efficiency, workforce planning, reporting, and decision-making. - Identify and implement technology solutions that enhance HR service delivery, self-service capabilities, and process efficiency. Transformation, Change & Process Excellence: - Lead enterprise-wide HR transformation and change management programs, ensuring successful adoption of new processes, systems, and ways of working. - Conduct process assessments, identify gaps and inefficiencies, and develop future-state HR operating models. - Drive Lean, automation, standardization, and digitization initiatives across HR processes. - Build a culture of continuous improvement and innovation within HR Shared Services. - Develop business cases, transformation roadmaps, and implementation plans for HR digital initiatives. People, Capability & Workforce Strategy: - Develop capability-building strategies for HRSS teams to support evolving digital, analytical, and technology-enabled HR operations. - Build future-ready HR capabilities in areas such as HR technology, data analytics, automation, AI, process excellence, and digital service delivery. - Partner with HR Centers of Excellence (CoEs) and business HR teams to ensure seamless integration between HRSS, HRBP, CoEs, and enterprise functions. - Drive employee experience initiatives through enhanced HR self-service, digital channels, and simplified HR processes. Leadership & Stakeholder Management: - Act as a strategic partner to senior HR and business leaders on HR operations, shared services, technology, and transformation initiatives. - Lead global cross-functional teams and collaborate with HR, IT, Finance, Payroll, Procurement, and external technology/service providers. - Manage strategic HR technology and outsourcing partners, ensuring performance against agreed SLAs, KPIs, and commercial commitments. - Communicate transformation progress, business impact, operational performance, and improvement opportunities to senior leadership.