Chief of Staff - Director/Leadership Team - D2C

About the Role: We are seeking a seasoned, business-savvy Chief of Staff to work directly with the Directors, playing a pivotal role in aligning company vision with execution. This is a senior leadership role, ideal for a dynamic professional who has deep experience in operations, brand management, new business initiatives, and strategic planning - while managing a team of high-performing staff across verticals. The Chief of Staff will act as a force multiplier to the Directors - steering critical projects, owning the operating rhythm, managing the leadership office, and ensuring that strategic goals are effectively executed across departments. You will also lead a team of staff members to drive organizational impact across initiatives. Key Responsibilities: Strategic & Operational Leadership: - Drive execution of cross-functional strategic initiatives on behalf of the Directors. - Serve as a business partner on operational decision-making, performance tracking, and functional excellence. - Translate vision and goals into action plans, tracking and reporting progress across the leadership team. Brand & Business Strategy: - Oversee and refine brand positioning in alignment with business growth and customer insight. - Collaborate with marketing, creative, and product teams to ensure brand integrity and market consistency. - Own brand-led initiatives including launches, rebranding, or expansion into new customer segments. New Initiatives & Business Building: - Incubate and lead new business initiatives from concept to execution. - Evaluate new markets, product verticals, or operating models in collaboration with the leadership team. - Support global expansion or diversification where applicable. People Leadership & Hiring: - Build, lead, and mentor a team of staff managers supporting various verticals (ops, analytics, brand, etc.). - Drive senior-level hiring decisions in collaboration with HR and department heads. - Cultivate a high-performance, ownership-led culture across all levels. Financial Stewardship: - Work closely with finance and business heads to manage P&L oversight, budgeting, and unit economics. - Optimize cost structure and efficiency across projects and teams. - Own periodic business reviews with financial performance and goal alignment. Required Qualifications: - 15 - 16 years of experience in cross-functional leadership roles involving brand, operations, and strategic execution. - Strong exposure to scaling organizations, preferably in high-growth consumer, digital, or retail sectors. - Proven track record in P&L ownership, leadership hiring, and driving execution across functions. - MBA from IIM/ISB or an equivalent top-tier institution (mandatory). - Strong leadership presence with experience interfacing with boards and C-suite stakeholders. - Excellent communication, business judgment, and team management capabilities. Preferred Qualifications: - Prior experience in founder's office, business operations, or leadership team roles. - Understanding of digital transformation, D2C models, or customer lifecycle strategies. - International exposure or experience leading global projects/teams (Good to have). What Success Looks Like: - The leadership team is operating with greater speed, clarity, and impact. - Brand and operations are deeply aligned with business outcomes. - New initiatives are launched and scaled with discipline and innovation. - Strategic decisions are well-informed, data-backed, and effectively executed. - The team under your leadership feels empowered, aligned, and outcome-oriented.