State Head - Retail/Quick-Commerce/Hyper Local Grocery

About the Role The State Head will architect and scale company's entire operations function-from store setup to 15- minute delivery execution-ensuring seamless delivery, franchise performance, cost controls, and operational governance as we expand aggressively. Key Responsibilities :- - Lead rollout of new franchise stores, warehouses, micro- fulfillment centres across target cities. - Develop standard playbooks for on boarding, training & auditing franchisees. - Ensure readiness to support expansion to 1,000+ stores within 12 months. - Design and manage fulfillment network for 15- minute delivery promise. - Optimize inventory holdings to minimize stock outs and waste. - Streamline order- to- delivery workflows, including last- mile logistics. - Define KPIs (order fill rate, delivery time, shrinkage, costs) and build BI dashboards. - Identify process gaps, lead Lean/Six Sigma initiatives for efficiency gains. - Continuously iterate to reduce operational costs and maintain service quality. - Collaborate with Supply Chain, Category, Tech, and Logistics to align operations with growth &inventory strategies. - Forge and manage partnerships with suppliers, delivery providers, and local vendors. - Own budgeting, forecasting, P&L for operations segment. - Ensure compliance with all health, safety, labour regulations. - Implement cost discipline and operational audits. - Present weekly/monthly performance reports to C- level and investors. - Actively participate in strategic planning, expansion roadmap, and fundraising prep. Qualifications & Experience:- - MBA or Bachelor's in Operations, Business, Supply Chain or related field - 7+ years in operations leadership; experience in retail, quick-commerce, or hyper local grocery preferred. - Proven track record of scaling operations in multi- location setups (e.g. 100- 1000 stores) - Strong P&L acumen, financial planning, cost management - Excellent leadership, communication, stakeholder management skills - Willingness to travel (~40%) to emerging cities