Oracle CX Senior Consultant (FTE) –(Functional Role) - Pune/ Remote

Job Title: Oracle CX Senior Consultant Experience: 10+ years Location: Pune (Onsite) / Remote can consider Duration: Long-term Mandatory Skills: • Proven end-to-end implementation experience in at least four modules: • Sales Cloud • Marketing Cloud • CPQ • CX Unity / Customer Data (first three are highly preferred) Minimum 3 end-to-end implementations in the above modules Willingness to travel to Qatar, if required Certifications: • Oracle Cloud CX Sales Implementation Professional (Mandatory) Job Role: Company is seeking an experienced Oracle CX Senior Consultant to join its growing Oracle practice. In this client-facing role, you will lead end-to-end implementations of Oracle Customer Experience (CX) solutions across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity — delivering measurable business outcomes for enterprise and government clients across Qatar and the region. You will serve as a trusted advisor and subject-matter expert, guiding clients through the full project lifecycle — from discovery and solution design through go-live and post-implementation support — while mentoring junior consultants and contributing to the continuous growth of our Oracle practice. KEY RESPONSIBILITIES: Implementation & Delivery: – Lead full-cycle Oracle CX implementations across Sales Cloud, Service Cloud, Marketing Cloud (Eloqua/Responsys), CPQ, and CX Unity/Customer Data Platform – Own solution architecture, configuration, and technical design for enterprise client engagements – Conduct comprehensive requirements gathering workshops and translate business needs into scalable Oracle CX solutions – Develop and review functional and technical design documents, data migration plans, and integration architectures – Manage project workstreams, deliverables, and timelines in collaboration with project managers and client stakeholders – Lead system integration efforts with ERP, marketing automation, and third-party platforms via Oracle Integration Cloud (OIC) Client Engagement & Advisory: – Act as the primary point of contact and trusted advisor for senior client stakeholders throughout engagements – Facilitate executive-level workshops, solution demonstrations, and steering committee presentations – Provide strategic guidance on Oracle CX roadmap planning, license optimization, and technology adoption – Proactively identify and manage project risks, issues, and change requests Practice Development – Contribute to pre-sales activities, including RFP responses, solution scoping, and client presentations – Develop reusable assets, accelerators, methodologies, and best-practice documentation for Oracle practice – Stay current with Oracle CX product releases, roadmap updates, and emerging capabilities REQUIRED QUALIFICATIONS: Experience: – 10+ years of hands-on experience implementing Oracle CX (formerly Oracle Sales Cloud / Engagement Cloud) – Proven end-to-end delivery experience across at least four modules: Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity/Customer Data – Prior experience in a consulting or system integrator environment, managing multiple client engagements simultaneously – Demonstrated experience leading client-facing discovery sessions, solution workshops, and go-live activities Technical Skills: – Deep configuration expertise in Sales Cloud — opportunity management, forecasting, territories, and incentive compensation – Strong hands-on experience with Service Cloud — case management, SLAs, knowledge base, and digital customer service – Working knowledge of Marketing Cloud — Eloqua campaign orchestration and/or Responsys cross-channel marketing – CPQ implementation experience covering product catalogs, pricing rules, approvals, and quote-to-order flows – Experience with Oracle CPQ advanced scripting and custom actions – Familiarity with CX Unity / Oracle Customer Intelligence for customer data unification and analytics – Experience with Oracle Integration Cloud (OIC) or equivalent middleware for CRM integrations – Solid understanding of data migration strategies, tools (FBDI, REST APIs), and governance practices Certifications: – Oracle Cloud CX Sales Implementation Professional — required – At least one additional Oracle CX certification (Service, CPQ, Marketing Cloud, or CX Unity) is required – Additional Oracle certifications are highly advantageous PREFERRED QUALIFICATIONS: – Exposure to Oracle Commerce Cloud or Oracle Field Service Cloud – Background in Agile/Scrum delivery methodologies – Experience with Oracle Analytics Cloud (OAC) – Industry expertise in Government and Financial Services