Human Resources Manager

**HR Strategy & Business Partnership** + Partner with the General Manager and Heads of Department on all people-related matters. + Develop and implement HR strategies aligned with the hotel's business objectives. + Provide HR advice and support to management on employee-related matters.

+ Develop programmes and initiatives that foster a positive, inclusive and high-performing work environment. + Support the hotel leadership team in building a strong people and service culture. + Monitor manpower productivity, staffing levels and organisational requirements.

**Talent Acquisition & Manpower Planning** + Work with department heads to identify manpower requirements. + Manage recruitment and selection processes in line with approved manning and budgets. + Prepare and maintain manpower plans and recruitment trackers.

+ Ensure timely hiring of quality candidates across all departments. + Coordinate interviews, selection, reference checks and background verification. + Ensure appropriate offer, joining and onboarding documentation. + Maintain effective relationships with recruitment agencies, institutions and other talent sources.

+ Support internal mobility, transfers and career opportunities within IHG. **New Joiner Experience & Onboarding** + Welcome and orient new colleagues to the hotel and IHG. + Conduct HR induction and ensure completion of joining formalities.

+ Ensure colleagues understand hotel policies, procedures, benefits, code of conduct and IHG values. + Coordinate departmental induction and job-specific orientation. + Ensure all employee documentation is complete and maintained accurately. + Create a positive first-day and onboarding experience for new colleagues.

**Employee Engagement & Culture** + Develop creative initiatives to engage, inspire and motivate colleagues. + Plan and execute employee engagement activities, celebrations and recognition programmes. + Support and administer the annual **Team Member Satisfaction Survey** and develop action plans based on results.

+ Monitor employee feedback and identify opportunities for improvement. + Conduct regular employee interactions and engagement forums. + Promote a culture of trust, respect, inclusion and collaboration. + Recognise and celebrate employee achievements and contributions.

+ Support IHG wellbeing initiatives and promote colleague wellbeing. **Employee Relations** + Act as a trusted point of contact for colleagues on HR-related matters. + Address employee concerns, grievances and workplace issues professionally and confidentially.

+ Support management in disciplinary and performance-related matters. + Ensure fair, consistent and transparent application of HR policies. + Conduct exit interviews and analyse employee feedback and reasons for separation. + Monitor employee turnover and develop retention initiatives.

+ Maintain positive employee relations and a healthy workplace environment. **Learning & Development** + Identify training needs in consultation with department heads. + Prepare and monitor the annual training calendar. + Coordinate induction, mandatory and operational training programmes.

+ Promote IHG learning platforms and development programmes. + Support leadership development and succession planning. + Encourage cross-training and career development opportunities. + Monitor training completion and maintain appropriate records.

+ Support the development of colleagues through the IHG **Room to Grow** philosophy. **Performance Management** + Coordinate the hotel's performance management process. + Ensure timely completion of probation reviews and performance evaluations. + Support managers in setting clear performance objectives.

+ Coach managers on performance improvement and employee development. + Monitor Performance Improvement Plans where required. + Support succession planning and talent identification. + Encourage continuous feedback and development conversations.

**Payroll & HR Administration** + Coordinate monthly payroll activities with Finance and ensure accurate employee data. + Maintain employee records, attendance, leave and payroll inputs. + Ensure timely processing of salary, deductions and statutory contributions.

+ Monitor attendance, overtime, leave and payroll-related discrepancies. + Maintain accurate employee files and HR documentation. + Ensure HR reports and dashboards are updated and submitted on time. + Maintain confidentiality of employee and payroll information.

**Local Law & Statutory Compliance** Ensure compliance with all applicable **Central Government, Goa State and local employment laws and statutory requirements** , including, as applicable: + Applicable wage and employment requirements + Provident Fund (PF) + Employees' State Insurance (ESI) + Professional Tax, where applicable + Labour Welfare Fund, where applicable + Gratuity requirements + Bonus requirements + Maternity Benefit requirements + POSH / Prevention of Sexual Harassment requirements + Shops & Establishments / applicable establishment regulations + Working hours, weekly off and leave requirements + Contract Labour requirements + Child labour and employment eligibility requirements + Applicable Goa-specific labour and employment regulations Additional responsibilities include: + Maintain statutory registers, records and returns as required.

+ Ensure timely payment and filing of statutory dues and returns. + Coordinate labour inspections and statutory audits. + Work with external consultants and authorities when required. + Ensure employment documentation and HR practices remain compliant with applicable laws.

+ Keep management updated on significant changes in employment legislation.

**HR Reporting & Analytics** Prepare and analyse regular HR reports including: + Headcount and manpower status, Recruitment status, Attrition, Absenteeism, Payroll cost, Overtime, Employee turnover, Training hours and completion, Employee engagement, Diversity and inclusion, Leave utilisation, Pending HR actions + Provide meaningful HR insights and recommendations to the General Manager and leadership team.

**Employee Welfare & Wellbeing** + Promote colleague wellbeing and work-life balance. + Coordinate employee welfare initiatives. + Ensure appropriate employee facilities and welfare provisions are available. + Support IHG wellbeing programmes.

+ Monitor employee accommodation, meals, uniforms, lockers and other welfare facilities, where applicable. + Organise health, safety and wellbeing awareness initiatives. + Encourage a workplace culture where colleagues feel supported and valued.

**Diversity, Equity & Inclusion** + Promote an inclusive workplace where everyone is treated with dignity and respect. + Support IHG's commitment to equal employment opportunities. + Encourage diversity across recruitment, development and career progression.

+ Ensure employment decisions are based on merit, capability and business requirements. + Promote a culture where colleagues feel they belong and are encouraged to contribute. **HR Audit & Risk Management** + Conduct regular HR audits and compliance reviews.

+ Ensure employee files and statutory documentation are complete and accurate. + Identify HR risks and implement corrective actions. + Support IHG, internal, statutory and external audits. + Track and close audit observations within agreed timelines.

+ Ensure appropriate controls are maintained for employee data and confidential information. **HR Responsibilities** For the opening of **Holiday Inn Express Goa Morjim** , the HR Manager will additionally be responsible for: + Developing the manpower plan. + Coordinating recruitment against approved manning.

+ Preparing the recruitment and joining calendar. + Supporting sourcing and selection of the opening team. + Coordinating joining documentation and background verification. + Developing the opening HR action plan. + Establishing HR policies, SOPs and administrative processes.

+ Coordinating uniforms, ID cards, lockers and employee facilities. + S