Principal AI Product Manager

About Our Client : Our client is a business services organization that leverages AI and digital tools, along with human resources, to support customer-facing and operational activities. The company works with organizations across sectors and provides assistance in communication, sales support, and service operations, focusing on improving efficiency and scalability. About the role : We're looking for a Principal AI Product Manager who's equal parts strategist, builder, and visionary- someone who wants to shape the future of AI in customer experience. In this role, you'll lead the development of our Voice AI platform and its go-to-market strategy. This is a high-ownership role and an opportunity to define product strategy, scale infrastructure, and empower developers and businesses to build with client's AI capabilities. Product Strategy & Vision : - Define and lead the roadmap for our Voice AI platform, aligning product initiatives with the company vision. - Work with leadership to translate abstract ideas into product strategy and modular platform offerings. - Stay ahead of trends in LLMs, agentic workflows, voice AI, and platform ecosystems. Product Development & Execution : - Collaborate with engineering, design, and data science to ship high-quality, high-leverage products. - Translate user needs into APIs, SDKs, and platform components that external teams can build on. - Lead the product lifecycle end to end, from problem discovery to post-launch iteration. Go-to-Market & Ecosystem Building : - Design a thoughtful GTM strategy with business teams: pricing, positioning, self-serve onboarding, and documentation. - Work closely with sales, marketing, and success to drive adoption across enterprises and SMEs. - Gather feedback from early adopters, devs, and internal users to iterate fast. Stakeholder Management : - Serve as the product bridge across internal teams (infra, sales, CX ops). - Evangelise platform thinking across the company, driving clarity on where we build vs expose. Requirements : - Minimum 8 years of product management experience in SaaS, AI/ML, or platform products, with a track record of owning complex, customer-facing products end to end. - Ex-engineers or Technical/ Data Background (but now product-focused). - Understand AI native or workflow orchestration products. - A bias toward being in the product: you read traces, write prompts, test agent flows, and demo the work yourself. - Can marry infra thinking with product-led GTM, and build for both enterprise and SME/long tail devs. - Clear, compelling communication; can explain complex concepts to both engineers and execs. Preferred : - You've worked in adjacent spaces like CCaaS, CPaaS, CRM, sales engagement, or conversation intelligence and understand how reps, managers, and ops teams actually work. - You have founder instincts; you've operated lean, made fast calls, and owned the outcome. - Exposure to LLM tooling, voice AI, or agentic workflows. About Hireginie : Hireginie is a prominent talent search company specializing in connecting top talent with leading organizations. We are committed to excellence and offer customized recruitment solutions across industries, ensuring a seamless and transparent hiring process. Our mission is to empower both clients and candidates by matching the right talent with the right opportunities, fostering growth and success for all.