Operations Specialist

🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination) Full-Time Remote | U.S. Hours

About the Role

We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment. This is not a traditional admin or support role.

This position sits at the center of daily operations and is responsible for: filling shifts, coordinating workers, resolving real-time operational issues, and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle: from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes. If you thrive in: fast-paced environments, live operational coordination, staffing logistics, and high-ownership roles, this opportunity is a strong fit.

🔥 What You’ll Own Shift Fulfillment & Workforce Coordination Own the end-to-end shift fulfillment process Respond quickly to incoming client staffing requests Assign professionals to shifts and confirm attendance Ensure shifts are filled accurately and on time Coordinate coverage for urgent or last-minute staffing needs Live Operations & Real-Time Issue Resolution Monitor live attendance and track clock-ins Follow up on: late arrivals no-shows cancellations emergencies Quickly secure replacement workers when needed Coordinate directly with: clients workforce professionals on-site managers Resolve operational issues in real time while maintaining service quality Workforce Onboarding & Engagement Onboard and activate workers on the platform Maintain ongoing communication with professionals Build long-term workforce reliability and engagement Ensure workers understand schedules, expectations, and workflows Systems, Tracking & Documentation Keep operational systems, trackers, and notes fully updated Maintain accurate scheduling and attendance records Document issues, resolutions, and operational up