Office Administrator

Office Administrator • Annual Salary: Competitive • Location: MK44 - Beds • Job Type: Temporary to Permanent opportunity, Full-time (Mon-Fri, 35 hours per week) • salary - dependent upon experience We are seeking a highly organized and proactive Office Administrator to support the smooth day-to-day operations of our office. This role is crucial for maintaining high standards of customer service, managing product presentations across selling platforms, handling international dispatch operations, and actively managing the company’s social media platforms. Day-to-day of the role: • Customer Communication: • Respond to customer queries via email and telephone in a professional and timely manner. • Provide accurate product information, pricing, availability, and delivery details. • Assist with order updates, tracking information, and after-sales support. • Escalate technical or complex issues to the appropriate team member when required. • Maintain clear and accurate records of customer correspondence. • Product Listings & Platform Management: • Create and maintain product listings across all selling platforms, ensuring adherence to brand style guides. • Update stock levels and pricing as required. • Regularly review listings to ensure accuracy, consistency, and quality. • International Dispatch & Courier Booking: • Prepare and process international shipments correctly and efficiently. • Book shipments using the courier system accurately and promptly. • Ensure all customs documentation and shipping details are completed correctly. • Social Media Management: • Manage and grow the company’s social media presence. • Post new products, create engaging captions, and ensure all posts reflect brand standards. • Engage with customers by responding promptly to comments and messages. • Photography: • Plan, schedule, and oversee photography, videography, and 3D imaging projects. • Liaise with the offsite editing team to ensure timely delivery of high-quality visual content. • General Administrative Support: • Maintain organized digital and physical filing systems. • Support general office tasks and assist other departments with administrative tasks as necessary. Required Skills & Qualifications: • Strong attention to detail and organizational skills. • Professionalism with the ability to manage multiple tasks accurately and promptly. • Experience in customer service, product listing management, and social media platforms. • Competency in handling international dispatch and courier bookings. • Basic skills in photography and managing visual media projects. • Good communication skills and proficiency in IT systems. Benefits: • Competitive salary. • Potential for permanent employment. • Company pension scheme. • Paid holidays. • Training and development opportunities. • Supportive team environment. If you feel you have the skills and experience and wish to apply, attach your CV or contact Wendy at Reed Business Support, Milton Keynes,