Director of Operations

Bolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group. Responsibilities • Lead all operational, customer, workforce, quality and financial outcomes across an assigned regional portfolio • Lead, develop and coach Operations Managers and regional leadership teams • Drive performance against service delivery, workforce, customer, quality and financial KPIs • Maintain accountability for regional budget performance and financial sustainability • Drive workforce productivity, utilisation, service growth and operational efficiency initiatives • Lead regional implementation of strategic projects, operational improvements and organisational change initiatives • Ensure services are delivered safely and in line with regulatory, funding and contractual requirements • Build strong relationships with customers, government stakeholders, community partners and sector networks • Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes • Foster a culture of accountability, operational excellence and continuous improvement About you You'll be a proven executive or senior operational leader who thrives in large, complex service environments and is passionate about delivering meaningful outcomes for customers, employees and communities. You'll likely bring experience in: • Senior operational leadership within aged care, healthcare, community services or another complex multi-site service environment • Leading large geographically dispersed workforces and service delivery operations • Operational performance management, workforce optimisation and customer outcomes • Managing significant budgets and delivering strong financial performance • Leading business transformation, operating model change and continuous improvement initiatives • Building high-performing leadership teams and creating accountability-driven cultures • Influencing and collaborating with executive stakeholders across large organisations • Navigating regulated environments with strong governance, quality and compliance requirements Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work. About this location: A new opportunity is now available to join Bolton Clarke, Home & Community Support team. Why Work For Bolton Clarke: • Excellent work/life balance with shifts that suit your personal needs • A caring team environment with strong clinical and allied health support • Career progression and development opportunities • Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free • Private health insurance and gym discounts • An Employee Assistance Program for staff and family Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application. Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status. Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion. If you have any further queries, please contact Owen Bealing (workwithus@boltonclarke.com.au)