Business Analyst

Your Role • Evaluate business requirements and identify gaps, interdependencies, and conflicts with proposed solutions. Document business requirements, provide solution design, create roadmaps, and develop an in-depth understanding of current and future processes. • Continuously improve and optimize existing support processes and procedures to drive productivity. • Anticipate, influence, coordinate, and manage all resources necessary to ensure successful implementation of assigned projects as per the plan and on schedule. • Interact extensively with development teams to communicate business requirements and deliver efficient solutions in a timely manner, including cross-functional initiatives. • Acting as a liaison between SaaS Engineering and various stakeholders, leading end-to-end critical initiatives and collaborating with peers and cross-functional teams • • First Year Objectives: • Develop and maintain relationships with key stakeholders. Facilitating communication and collaboration between different departments, streamlining support workflows, and fostering a cohesive working environment. • Manage case queue to provide prompt support to end users, resolving issues and addressing questions. • Serve as a functional Salesforce expert in assigned areas of responsibility during your first year, assisting the team in prioritizing bug fixes and continuous improvement requests to support business operations. • Adopt PMO and SOX processes and ensure that design and architecture flow through end-to-end business processes. • Optimize existing flows and ensure all designs are implemented with proper exception handling. Skills: Cloud Computing Experience: 2.00-3.00 Years