Guidewire Software Solutions - Site Reliability Engineer

Drive Reliability, Automation & Scale : - Design, build, and operate highly reliable, scalable infrastructure for a multi-tenant SaaS platform. - Automate deployment, provisioning, and operational workflows across cloud infrastructure and applications. - Develop internal tools, services, and frameworks to improve efficiency and reduce manual effort. - Participate in a 24x7 follow-the-sun on-call rotation to support critical production systems. Improve Platform & Infrastructure : - Contribute to core platform systems by building features, resolving issues, and enhancing reliability. - Partner with development teams to ensure systems meet availability, performance, and scalability requirements. - Proactively identify risks, bottlenecks, and failure modes, and implement solutions before they impact customers. Observability, Incident Management & Resilience : - Build and maintain observability systems (metrics, logging, tracing, dashboards). - Define and track Service Level Objectives (SLOs) and reliability metrics. - Lead or contribute to incident response, root cause analysis, and blameless postmortems. - Drive improvements toward self-healing systems and reduced operational toil. Security & Identity : - Design and support secure access patterns, including SSO, SAML, and OAuth-based authentication systems. - Ensure platform services meet security and compliance standards. Enablement & Collaboration : - Collaborate across engineering teams, providing guidance, feedback, and hands-on contributions. - Create and maintain documentation, runbooks, and training materials. - Mentor engineers and promote best practices in reliability engineering and automation. Who You Are : Infrastructure Development : - 8-12 years of hands-on experience in Site Reliability Engineering (SRE), DevOps, Cloud Infrastructure, or a related platform engineering role, with a proven track record of designing, building, and operating highly available, scalable, and reliable production systems. - Strong programming skills in Python or Go (Java/Spring Boot is a plus). - Deep experience with AWS and building/operating production systems at scale. - Hands-on expertise with Kubernetes (EKS), Docker, Helm, CNI, and Ingress networking. - Strong understanding of Kubernetes primitives and patterns (deployments, services, operators, etc.). - Experience with Infrastructure as Code (Terraform, Terragrunt, or similar). - Solid understanding of Linux systems and networking fundamentals. Observability & Operations : - Experience with observability platforms such as Datadog, Prometheus, OpenTelemetry, or CloudWatch. - Familiarity with incident management practices and production support in a microservices environment. - Experience with messaging/streaming systems (e.g., Kafka, SQS) and relational databases (e.g., Aurora, RDS) is a plus. Security & Identity : - Working knowledge of SSO, SAML, OAuth, and identity providers (Okta is a plus). - Experience with AWS IAM (roles, policies, IRSA), VPC security groups, and Kubernetes security primitives (RBAC, network policies, pod security standards, secrets management). DevOps & Delivery : - Experience with CI/CD and GitOps tools such as GitHub Actions, TeamCity, Jenkins, FluxCD, or Bitbucket. - Comfortable working in agile environments (Scrum, Kanban). Mindset & Collaboration : - Strong troubleshooting and problem-solving skills with a proactive, systems-thinking mindset. - Passion for automation : If you have to do it more than once, automate it. - Excellent communication skills and ability to work across distributed teams. - A collaborative team player who can influence, mentor, and lead through technical expertise. - Demonstrated ability to leverage AI and data-driven insights to improve productivity and outcomes. Preferred Qualifications : - Bachelor's degree in Computer Science or related field, or equivalent experience. - Experience supporting large-scale SaaS platforms. - AWS or Kubernetes certifications. - Exposure to modern platform frameworks such as KubeVela (OAM) or Crossplane. - Contributions to open-source projects. Why Guidewire : - Work on a mission-critical global platform used by leading P&C insurers worldwide. - Solve complex, real-world infrastructure problems at genuine scale. - Be part of a collaborative, high-impact engineering culture grounded in integrity, rationality, and collegiality. - Opportunity to shape the future of a rapidly evolving cloud platform. - A culture of curiosity and innovation where engineers are empowered to leverage AI and emerging technologies.