Customer Success Executive, SkillsKonnect

Responsibilities • Providing initial, ongoing and refresher training (face to face) to customer stakeholders. • Hand- holding the users (particularly the administrator) and assisting them in effective usage of the platform and act as their go-to-person for doubts on the product. • Gathering customer data where required to support implementations. • Acting as the bridge between the Skillskonnect operational team and customer or channel partner. • Reporting issues faced by the users to the Product / Operational team. • Managing customer expectations around delivery times for product fixes and enhancements. • Conducting periodic dipstick with users to proactively monitor product satisfaction. • Monitoring product usage encouraging customers to increase usage where there is scope for improvement. Eligibility Criteria • Minimum 3 yr experience in B2B enterprise experience in Customer Success portfolio from Saas Background. • Attention to detail and have zeal to get into the grass root level to fix an issue. • Relationship Management and build customer focused strategies. • Concentrate on Customer Retention • Energetic team player driven and self-motivated • Self-starter with the ability to work with limited input.