Senior Dynamics365 Support Engineer - F&SCM

Role: As a Senior Support Engineer, you'll be part of our AI and Business Solutions division leveraging your experience supporting Dynamics F&SCM to ensure delivery of high-quality support and solutions to our D365 F&SCM customers. Responsibilities: • As a Dynamics F&SCM Engineer, specialising in Supply Chain and Advanced Warehousing, within our Managed Services function. • Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers, ensuring timely resolution and high customer satisfaction. • Analyse, troubleshoot, and resolve application issues by collaborating with internal teams, technical specialists, and Microsoft support where required. • Recommend and implement effective solutions aligned with customer business requirements and industry best practices. • Act as a subject matter expert by providing guidance and knowledge sharing on D365 F&SCM functionality and support processes. • Partner with customers and cross-functional teams to understand business processes and identify opportunities for system enhancements and continuous improvement. • Support Microsoft release and update activities, ensuring seamless deployments with minimal business disruption. • Maintain a customer-centric approach and deliver services in accordance with agreed SLAs and quality standards. • Contribute to service readiness activities and provide support during go-live and postimplementation phases. • Proactively identify opportunities to optimize and extend customers' D365 F&SCM solutions to maximize business value. • Work closely with Technical Leads, Functional Consultants, Architects, and Service Delivery Managers to ensure successful service delivery and issue resolution. • Perform root cause analysis for recurring incidents and recommend preventive measures to improve system stability and performance. • Ensure accurate documentation of incidents, solutions, and support activities while adhering to established processes and governance standards.