Head - Human Resource - ITeS

Job Title: HR Head Location: Pune, Maharashtra, India (On-site) Industry: ITeS Sector Job Summary: The Head of HR will lead the entire HR function, driving strategic talent management, employee engagement, and operational excellence. This role oversees hiring and talent acquisition, back-office operations, payroll processing, compliance, performance management, and more to support organizational growth in a fast-paced services environment. Key Responsibilities: - Develop and execute HR strategies aligned with business goals, including workforce planning, succession planning, and diversity initiatives. - Lead talent acquisition: Oversee recruitment, onboarding, employer branding, and partnerships with agencies to attract top talent. - Manage back-office HR operations: Handle employee records, benefits administration, policy development, and vendor relationships. - Supervise payroll and compensation: Ensure accurate, timely payroll processing, salary benchmarking, incentives, and compliance with statutory regulations (e.g., PF, ESI, TDS). - Drive performance management: Implement appraisal systems, training programs, employee development, and leadership coaching. - Ensure legal and regulatory compliance: Manage labor laws, audits, grievance handling, and risk mitigation in line with Indian employment statutes. - Foster employee relations: Promote a positive culture through engagement surveys, conflict resolution, exit interviews, and wellness programs. - Oversee HR technology: Implement and optimize HRIS systems for data analytics, reporting, and process automation. - Budget management: Control HR departmental budgets and contribute to cost optimization. - Collaborate cross-functionally: Partner with department heads on change management, team building, and organizational restructuring. Qualifications and Experience: - Bachelor's/Master's degree in HR, Business Administration, or related field; MBA or PGDHRM preferred. - 12+ years of HR experience, with 5+ years in a leadership role within BPO/ITeS sector. - Proven track record in talent acquisition, payroll operations, and scaling HR functions in mid-to-large organizations. - Certifications: SHRM-CP/SCP, PHRi, or equivalent highly desirable. Required Skills: - Strategic mindset with strong leadership and people management abilities. - Expertise in Indian labor laws, payroll systems (e.g., greytHR, Zoho Payroll), and HR tech tools. - Excellent communication, negotiation, and stakeholder management skills. - Willing to work in Night shifts. - Analytical prowess for HR metrics (e.g., attrition rates, time-to-hire). - High integrity, empathy, and adaptability in a dynamic environment.