Operations Centre Engineer (EOC)

Location: Singapore Employment Type: Full-Time Working Hours: 24x7 Rotational Shift / Office Hours (Depending on Project Assignment) About EVVO EVVO delivers enterprise-grade ICT, Cloud, Cybersecurity, AI, IoT, and Managed Services to government agencies and enterprise customers.

Our Operations Centre (EOC) provides 24x7 monitoring, incident response, service delivery, and technical operations to ensure mission-critical environments remain secure and highly available.

We're looking for passionate engineers who enjoy troubleshooting, solving technical challenges, and working with modern enterprise technologies.

Your Role As an Operations Centre Engineer, you'll be responsible for monitoring customer environments, responding to incidents, performing technical troubleshooting, and ensuring service availability across enterprise infrastructure, cloud, networking, and cybersecurity platforms.

You will also work closely with our Service Delivery, Engineering, and Professional Services teams to deliver exceptional operational support.

What You'll Be Doing Operations Monitoring Monitor enterprise and government infrastructure and cybersecurity platforms Respond to alerts and incidents Investigate system anomalies Perform diagnosis and troubleshooting Escalate incidents where necessary Incident Management Log and manage incidents through the ITSM platform Prioritize incidents according to SLA Coordinate with internal technical teams and principal vendors Restore services within agreed timelines Keep customers updated throughout the incident lifecycle Technical Support Support one or more of the following technologies but not limited to: Windows Server Linux VMware, Nutanix Microsoft 365, Microsoft Azure, Active Directory Wazuh Networking Firewalls VPN Backup & Recovery SIEM EDR Endpoint Security Email Security Cloud Infrastructure Preventive Maintenance Daily system health checks Backup verification Capacity monitoring Certificate monitoring Patch verification Scheduled main