Business Analyst

Requisition ID: 46819 Organization Vancouver is consistently ranked as one of the world’s most liveable and environmentally sustainable cities. Recognized among BC’s Top Employers and Canada’s Greenest Employers, the City of Vancouver is seeking colleagues who can help advance our core commitments to exceptional public service, sustainability, equity, and an outstanding quality of life for all residents. With a strong commitment to being a City of Reconciliation, we invite you to join our dedicated team and become part of an innovative, inclusive, and engaging workplace. A career with the City of Vancouver and within the broader public service, offers meaningful work where you play a key role in ensuring equitable access to services, upholding ethical governance, and supporting the needs of citizens with integrity and dedication. Main Purpose and Function The Business Analyst – Park Operations Information and Data Management is responsible for leading and/or supporting a wide range of projects that provide business analysis and data support to inform strategic, operational and financial decision-making to improve performance and deliver value to the City. Park Operations supports a wide range of service areas including destination and neighbourhood parks, urban forestry, horticulture, park ranger services, mobile janitorial operations, and trade-based maintenance functions. This role supports the development of business-focused reporting, dashboards, and workflow solutions using Microsoft 365 tools to enhance operational efficiency, data accessibility, and decision-making This position supports the ongoing management and development of operational information and management systems and processes, which includes SAP, Hansen, VanTree, GIS, Microsoft 365 applications, records-management systems and other building-information tools and resources. The Business Analyst works with a variety of people to understand business needs and has the interested and expertise in data and analytics to translate those needs into clear business and date requirements. The role understands and evaluates how operational work is planned and delivered in the field, working closely with frontline management and groups across the organization. The analyst synthesizes and identifies relationships and correlations across datasets and has experience processing large volumes of data; analyzing and visualizing the data using business-intelligence tools. The position identifies and interprets data trends and issues, makes recommendations to improve business, operational and system processes, and transforms information into insights that support better business processes, service delivery and informed decision-making. Work includes leading and/or supporting a range of projects involving objective and comprehensive business analytics, data analysis, system-design research, business-process reviews/re-engineering and management reporting, and providing recommendations based on this work. The role facilitates decision-making and presents recommendations to the Park Operations Director, division and branch heads, senior management and business-unit managers. Specific Duties and Responsibilities • Leads or supports the full lifecycle of business-process reviews, from current-state to future-state process mapping and implementation, using a variety of tools such as workflow and data/metrics analysis, fit/gap analysis to develop recommendations for improvement and identify associated implications. • Leverages asset and operational management principles to inform specific projects, system improvements and service-delivery enhancements. • Analyzes complex operational issues and develops practical recommendations supported by evidence and sound professional judgement. • Support the Park Operations Director and work-group team on several projects concurrently, with a wide range of contributions. Produces reasoned and systematic analysis to provide input for key decisions concerning the needs and priorities for operations management. • Support staff and management in Park Operations and other areas of Parks to structure, develop, understand and utilize asset and operational data to provide metrics and financial, lifecycle, and operational performance data, with quantitative and/or qualitative information, to understand issues and opportunities and to support informed tactical and strategic decision-making. • Undertake various tasks supporting project components such as stakeholder consultation, developing reports or presentations to the Park Board, and/or managing external consultants. • Synthesizes and consolidates complex information into succinct and meaningful written and verbal management reporting, leveraging productivity tools such as Word, Excel, PowerPoint and SharePoint, Power BI and Power Automate. • Translates complex data into clear, actionable reports, presentations and recommendations for management to track the progress of business-process changes against stated objectives over time. • Uses metrics, financial information and quantitative and qualitative data to identify issues and opportunities. • Supports the development and improvement of departmental park hard and soft asset-data systems, work management processes and data-integration strategies, including related business processes. • Uses enterprise data systems, databases, SQL, Power BI, Power Query, Excel and other appropriate tools to extract, transform, analyze and visualize data. • Develops test plans, test cases and acceptance criteria; coordinates user acceptance testing and confirms that solutions meet business requirements. • Supports implementation planning, data migration, documentation, training, user readiness, adoption and post-implementation evaluation. • Listens and communicates effectively with managers, staff and stakeholders within the team and across the wider organization to understand issues, needs, concerns, ideas, challenges, limitations, constraints, impacts and opportunities for a program, project or process being undertaken. • Conducts research related to operational service delivery, benchmarking, peer surveys, best practices, recommended standards and key performance indicators relevant to municipal park and field-based operations. • Coordinates project activities with internal teams, external vendors, consultants and service providers • Performs other duties and responsibilities as assigned. Qualifications Education and Experience: • Completion of a university bachelor’s degree in Business Management, Commerce, Public Policy, Economics or a related technical area such as Finance, Computer Science or Engineering, with demonstrated business-analyst-related experience and a minimum of five years’ experience in a position with primary responsibility for undertaking business analytics, data analysis, research, business-process reviews/re-engineering and management reporting to support complex and multi-faceted business, operational and/or service-delivery projects, including experience working directly with and/or reporting to senior management in a large organization. or an equivalent combination of education and experience. • Experience working in a management-consulting, business-advisory firm, or service-delivery environment, and/or a large, complex, multi-stakeholder organization is considered an asset. • Experience working in municipal government, a provincial or federal government organization or a public utility is considered an asset. Knowledge, Skills and Abilities: • Thorough knowledge of business and business-systems planning principles, methods and standards. • Thorough knowledge of problem definition and analysis related to business processes and systems • Ability to analyze complex datasets and developing dashboards, reports or business intelligence solutions. • Ability to elicit and document business, functional, data and reporting requirements and supporting