Acunor - Salesforce Business Analyst - CPQ

Job Title: Salesforce BA - CPQ About the Role: We are seeking an experienced Salesforce Business Analyst to support a Salesforce CPQ implementation for one of our clients. This role sits at the center of the Quote-to-Cash transformation translating business requirements into Salesforce CPQ capabilities, and working closely with business stakeholders, architects, and the implementation team to deliver a scalable quoting and pricing platform. Hands-on Salesforce CPQ experience is mandatory for this role. Key Responsibilities: - Lead requirements discovery and analysis for the Salesforce CPQ implementation across the Quote-to-Cash lifecycle (product catalog, pricing, quoting, contracts, and orders). - Gather, document, and prioritize business requirements; author user stories, acceptance criteria, process flows, and functional specifications. - Translate business needs into Salesforce CPQ solution designs product bundles, price rules, discount schedules, quote templates, approval workflows, amendments, and renewals. - Map current-state and future-state Quote-to-Cash processes, identifying gaps, dependencies, and process improvement opportunities. - Partner with Salesforce architects, developers, and admins to validate solution designs and support configuration decisions. - Plan and drive UAT test scenarios, test scripts, defect triage, and business sign-off. - Support data mapping and migration analysis for products, price books, contracts, and subscriptions. - Facilitate workshops and demos with business stakeholders; act as the bridge between business and technical teams. - Participate in Agile ceremonies backlog grooming, sprint planning, reviews, and retrospectives. Required Qualifications: - 5+ years of experience as a Business Analyst on Salesforce implementations. - Must have: hands-on Salesforce CPQ experience product and price book configuration, price rules, discounting, quote templates, approvals, amendments, and renewals. - Experience on at least one end-to-end Salesforce CPQ implementation from discovery through deployment and hypercare. - Strong understanding of the Quote-to-Cash (QTC) process quoting, contracting, order management, invoicing, and revenue operations. - Proven ability to produce high-quality BA artifacts user stories, BRDs/FRDs, process maps, and traceability matrices. - Experience running UAT cycles and driving business sign-off. - Excellent communication and stakeholder management skills comfortable engaging business leaders and technical teams alike. - Experience working in Agile/Scrum delivery models. Preferred / Nice to Have: - Salesforce certifications CPQ Specialist (strongly preferred), Business Analyst, or Administrator. - Exposure to Salesforce Billing and downstream invoicing processes. - Experience with CLM/document generation tools (e.g., DocuSign, Conga). - Familiarity with ERP integrations (e.g., NetSuite, SAP) and middleware in the Quote-to-Cash flow. - Prior consulting or client-facing implementation experience.