Technical Delivery Manager- Network Operations

: Role: Technical Delivery Manager - Network Experience: 8 to 14 years Only immediate to 15 days joiners required. Only relevant candidates should apply. Location (Hybrid): Bangalore, Pune, Delhi NCR, Gurugram, Hyderabad Shift: US-Aligned Night Shift Key Responsibilities: - Lead and manage technical NOC / Network Operations teams across distributed/global environments. - Ensure network services consistently meet defined SLA and KPI objectives. - Act as a technical escalation point for major/high-severity network incidents. - Manage Incident, Problem and Change Management processes in an ITIL environment. - Participate in client governance and service review meetings as a technical leader. - Monitor operational performance and drive continuous service improvement. - Identify process gaps and implement Shift-Left initiatives to reduce unnecessary escalations. - Coach and mentor junior and senior network engineers. - Drive quality assurance, process adherence and operational excellence. - Support client transition, UAT and service onboarding activities. - Coordinate with internal teams, vendors and clients for timely issue resolution. - Drive cost optimization, automation and efficiency initiatives. - Participate in on-call/escalation rotation when required. Must-Have Skills: - 8+ years of technical management / leadership experience. - Minimum 5+ years managing or leading NOC / Network Operations teams. - Strong experience in ITIL / ITSM-based service delivery. - Hands-on understanding of enterprise networking environments. - Strong experience with one or more of: 1. Cisco 2. Palo Alto 3. Fortinet 4. Meraki 5. Juniper / Aruba 6. F5 7. Cato - Strong understanding of Incident, Problem and Change Management. - Experience managing SLA, KPI and service delivery metrics. - Strong experience in major incident and technical escalation management. - Excellent people management, coaching and stakeholder management skills. - Experience working with global/distributed or follow-the-sun teams. - Strong client-facing communication and escalation management skills. - Willingness to work in US-aligned night shifts.