Operations Manager - NBFC

Job Profile Operations Manager Job Information Location: Mumbai | Branch Network Compensation: 40.00 - 45.00 LPA Notes: - Mumbai based local candidates or candidates from a closer vicinity are given first preference. - Prior experience in managing a LAP, CRE and LAS operation. Most preferred will be LAP and CRE. - There is an age bracket. Max age of candidate should not exceed 45 years of age while applying. Job Purpose: - Founded in mid 1990's, our client is a Non-Banking Financial Company, registered with the Reserve Bank of India, catering to various financial needs. They offer services like Lending Against Securities, Lending Against Property, Commercial Real Estate & Insurance as a Corporate Agent. - They are owned by one of a leading Indian based multi-billion dollars conglomerate, the parent company continues to hold 19% through its subsidiary. - Looking for an Operations Manager, to ensure scalable, compliant, customer-focused, and risk-controlled operations supporting the growth of the Mortgage and LAS businesses while maintaining high service quality and operational efficiency. - The Operations Manager is responsible for managing end-to-end loan operations for Mortgage Loans and Loan Against Securities (LAS), ensuring efficient processing, regulatory compliance, operational risk management, customer service excellence, and timely disbursement and servicing of loans. The incumbent will drive process efficiency, maintain operational controls, and support business growth while ensuring adherence to RBI and internal policies. - Reporting To: Head Operations / CEO (Grade - DVP - Operations). Main Accountabilities: - Manage end-to-end loan operations from application receipt to loan closure. - Ensure accurate verification of loan documents, KYC, income documents, collateral papers, and regulatory compliance requirements. - Oversee loan booking and disbursement processes within defined turnaround times (TATs). - Monitor adherence to sanction conditions before disbursement. - Ensure proper creation and maintenance of customer and loan records in LOS/LMS platforms. - Supervise custody and management of original property documents. - Ensure creation and maintenance of equitable mortgage records. - Monitor registration, MODT, CERSAI filings, and related legal documentation. - Coordinate with legal, technical, and valuation partners for smooth processing. - Ensure safe storage and retrieval of collateral documents. - Monitor pledge creation and release of securities. - Ensure daily margin monitoring and collateral valuation. - Manage margin calls and exception reporting. - Coordinate with depositories, custodians, and trading partners. - Ensure compliance with approved LAS operational policies. - Manage EMI setup, NACH, ECS, and e-mandate registrations. - Oversee repayment processing and reconciliation activities. - Handle foreclosure, part-prepayment, loan closure, and NOC issuance. - Ensure timely resolution of customer queries and complaints. - Monitor service quality and customer satisfaction metrics. - Establish strong maker-checker controls across operational processes. - Monitor operational risks and implement mitigation measures. - Investigate process exceptions and operational incidents. - Ensure business continuity and disaster recovery readiness. - Conduct regular control reviews and operational audits. - Loan Management system functioning and enhancements. - Ensure compliance with RBI guidelines applicable to NBFCs. - Coordinate internal audits, statutory audits, and inspections. - Ensure compliance with KYC, AML, FATCA, CKYC, and CERSAI requirements. - Implement policy changes and regulatory updates across processes. - Maintain documentation and records required for regulatory reviews. - Bureau / NESL and other regulatory reporting. - Banking Relationship and Bank account management. - Manage disbursement / collection & Loan Portfolio related including Interest Income / Receivables reconciliations. - Ensure daily bank reconciliation and suspense account monitoring. - Review outstanding operational entries and aging reports. - Monitor vendor and partnership payment processes. - Support finance teams in audit and reporting activities. - Manage relationships with Operations Support vendors, custodians, registrars, Brokers, Demat Participants, NSDL, CDSL, CAMS, KFINTECH. - Review vendor performance against SLAs. - Ensure compliance with outsourced service management policies. - Lead and mentor operations teams across locations. - Define KPIs and monitor team performance. - Conduct training and skill development initiatives. - Foster a culture of customer centricity, compliance, and operational excellence. Qualifications and Experience: - M.Com / Graduate in Commerce, Finance, Banking, Business Administration, or related discipline. - MBA/PGDM preferred. - 8-12 years of experience in NBFC, Housing Finance Company, Bank, or Mortgage Operations. - Minimum 3-5 years in a managerial role. - Strong exposure to Mortgage and/or Loan Against Securities operations. Contact: Ms. Sneha, 8297388870