Senior Manager, Customer Success APAC (Team Leader)

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence. Role summary We are looking for a talented Senior Customer Success Manager / Customer Success Team Leader to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience. If youʼre a strategic thinker who thrives on customer delight and team leadership, this is your opportunity to shape the future of customer success. Manila | Full Time | Hybrid What you’ll do Lead a team of motivated and talented CSMs across a sub-region in APAC Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities. Lead commercial conversations, including upsell, cross-sell, and renewal discussions. Build and maintain strong relationships with C-level executives and senior stakeholders. Develop and execute quarterly and annual account growth plans to maximize customer value. Deliver executive-level Quarterly Business Reviews (QB