Field Service Engineer-Engineer

Key Responsibilities ESH Compliance • Maintain site hygiene and adhere to Standard Operating Procedures (SOPs). • Ensure proper usage of Personal Protective Equipment (PPE). • Conduct safety training and awareness sessions for field staff. Customer Management • Support outage escalations, site access, and infrastructure upgrades. • Maintain strong relationships with customers and resolve field issues promptly. Site Quality & Process Compliance • Ensure quality of telecom infrastructure at sites. • Conduct site audits and enforce compliance with processes and standards. Energy Management • Reduce diesel consumption and manage electrical board (EB) faults. • Ensure energy efficiency and compliance with energy-related policies. Uptime Management • Maintain infrastructure uptime and reliability. • Conduct Root Cause Analysis (RCA) for outages and implement corrective actions. • Ensure proper functioning of site automation systems. Team Management • Evaluate technician performance and allocate resources effectively. • Plan and conduct training sessions to enhance team capabilities. Landlord Management • Ensure site access and resolve site hygiene or landlord-related issues. • Maintain cordial relationships with landlords and site partners. Decision-Making Authority • Without approval: Routine maintenance, fault rectification, diesel pilferage reporting. • With manager informed: Consumables replacement, site visits. • With approval: Material issuance (via Area Ops Manager or Head O&M). Dimensions • Financial: Operate within OPEX budget. • People: Manage 68 technicians across 100–150 sites. • Other: Coordinate with internal and external stakeholders. Key Interactions • Internal: SCM, Energy Department, Security, Estate, TOC teams. • External: IMEs/OMEs/SMEs, customer field teams, landlords, partner technicians. Major Challenges • Site outages due to access or DG issues. • Theft, equipment failure, adverse weather, material constraints, and technician availability. Skills & Knowledge • Education: Degree in Mechanical or Electrical Engineering preferred. • Knowledge: Electrical systems, DG sets, GSM/CDMA basics. • Skills: Analytical thinking, planning, team management, multitasking. • Experience: 12 years in telecom infrastructure with OME/SME/IME partner coordination. Future Outlook • Develop skills in active and passive infrastructure management, project implementation, and cost-efficient operations. Typical Day • 15%: Morning O&M calls. • 50%: Site visits. • 25%: Field issue meetings. • 10%: PM validation and billing. Skills: System Installation, Troubleshooting, Electrical Engineering, field service, Technical Support, Customer Service Experience: 2.00-5.00 Years