Venue and Retail Operations Manager

Job Advert – Venue & Retail Operations Manager Kew & Canterbury, Melbourne | Full-Time | Premium Chocolate & Café Retail Torode Xocolatl is seeking an experienced, reliable and commercially aware Venue & Retail Operations Manager to oversee the performance of our Kew and Canterbury stores. This role is responsible for leadership, standards, communication, follow-through and reporting across both venues. It is ideal for a mature operator who can lead people, build accountability and ensure management decisions are implemented. Key responsibilities Oversee the day-to-day performance of both stores Lead, support and develop supervisors and store teams Ensure high standards in customer service, cleanliness and presentation Monitor product and beverage consistency Manage rostering, staffing coordination and day-to-day issues Support onboarding, training and team accountability Oversee stock, store systems and operational processes Manage complaints and escalate issues appropriately Maintain communication between stores, management and production Identify local sales opportunities and support commercial growth Provide clear weekly reporting Ensure tasks are followed through and closed out About you Previous multi-site retail, hospitality or café management experience preferred Strong leadership and people management skills Excellent communication and reporting skills Highly organised with strong follow-through Reliable, mature and confident making decisions Commercially aware and able to identify opportunities Comfortable holding people accountable while maintaining a positive culture Professional, proactive and solutions-focused Willing and able to work on the floor What success looks like Strong standards across both stores, improved team accountability, reliable communication, clear reporting and a consistently high customer experience. To apply Please submit your resume together with a short introduction outlining your experience and why you would like to join Torode Xocolatl.