SAP CX Business Systems Analyst

SAP CX Business Systems Analyst KLA is seeking a SAP CX Business Systems Analyst to join our IT group. This role is crucial for enabling business growth and productivity through customer service, creativity, and technological excellence. You'll be a key player in facilitating requirements, designing solutions, and supporting the implementation of SAP CX modules to enhance our operational efficiency. Responsibilities • Facilitate conversations to assess requirements , define scope, and recommend best practices for SAP CX. • Conduct workshops and design sessions to help clients fully utilize the functionality of their SAP CX products. • Provide guidance and support for the transition to SAP Service Cloud and FSM modules and SAP S/4HANA , leveraging knowledge of new features and capabilities. • Collaborate with cross-functional teams , including developers, architects, and project managers, to deliver scalable and reliable SAP CX solutions. • Provide a business process engineering perspective during design review for projects. • Document all Best Known Methods (BKMs) and provide support as needed. • Prepare test plans, training documents, and conduct User Acceptance Testing (UAT) during project roll-outs. Skills • 6+ years of hands-on configuration experience in SAP CRM on-Prem / SAP C4C / SAP Service or Sales Cloud Modules. Experience in SAP Service and FSM modules is a plus. • Two full-cycle implementations and configuration of SAP CX modules. • B2B integration experience between SAP and 3rd party applications. • SAP certification in SAP Service Cloud, FSM, and SAP S/4HANA. • Working knowledge of SAP CRM and Middleware interaction between SAP SD/CRM is a plus. • Cross-functional knowledge and interaction points between CRM and ECC SD modules. • Strong experience in leading and conducting requirements gathering sessions with end customers. • Excellent communication skills (high-level English, oral and written) for peer and senior-level management interactions. • Demonstrated accomplishments under challenging situations and constraints. Qualifications • Bachelor's Level Degree; or Master's Level Degree. Skills: Middleware Administration, Configuration, Sap Crm Experience: 7.00-8.00 Years