Head - Operations - Real Estate

: Head of Operations Location: Coimbatore, Tamil Nadu Work Mode: On-site Experience: 810 Years Employment Type: Full-Time About the Opportunity: Knowledge Artisans is hiring on behalf of a diversified and growing business group based in Coimbatore, with interests spanning technology-led businesses, real estate, and entrepreneurial ventures. The organization is building scalable business operations and is looking for a senior operations professional who can bring structure, accountability, process discipline, and execution excellence across its growing businesses. This is a leadership opportunity for someone looking to build a long-term career in Coimbatore and work closely with the leadership team. About the Role: We are looking for an experienced Head of Operations to take ownership of day-to-day business operations, process improvement, team performance, and execution across the organization. The ideal candidate should have strong experience managing operations within an IT/technology company. Candidates who additionally have exposure to real estate, construction, property operations, or other multi-business environments will be considered favourably. This role requires a hands-on leader who can translate management objectives into structured processes, measurable KPIs, and consistent execution. Key Responsibilities: 1. Operations Leadership: - Oversee day-to-day operations and ensure smooth functioning of business units. - Translate management objectives into actionable operational plans. - Establish processes, SOPs, workflows, and accountability mechanisms. - Monitor operational performance and identify areas for improvement. - Ensure timely execution of business initiatives and projects. 2. IT / Technology Operations: - Manage and streamline operations within an IT/technology-driven business environment. - Coordinate with technology, sales, finance, HR, and other functional teams. - Improve internal processes, productivity, reporting, and operational efficiency. - Establish appropriate MIS and performance tracking mechanisms. 3. Team Management: - Lead and coordinate cross-functional teams. - Define KRAs, KPIs, responsibilities, and performance expectations. - Monitor team productivity and address operational bottlenecks. - Build a culture of ownership, accountability, and execution. 4. Business Process & Performance Management: - Develop and implement SOPs and operational policies. - Establish dashboards and regular management reporting. - Identify process gaps and implement corrective measures. - Drive automation and technology adoption wherever appropriate. - Monitor costs, resources, timelines, and operational efficiency. 5. Leadership & Stakeholder Coordination: - Work closely with promoters, senior management, and functional heads. - Coordinate between multiple departments and business functions. - Provide management with regular updates on operational performance, risks, and challenges. - Take ownership of critical operational issues and drive them toward resolution. 6. Real Estate / Multi-Business Exposure: - Candidates with exposure to real estate, construction, property management, hospitality, infrastructure, or other multi-business environments will have an advantage. - Such exposure may include: 1. Vendor and contractor coordination 2. Project / site operations 3. Property-related operations 4. Customer / stakeholder coordination 5. Commercial and operational administration Must-Have Skills: - Proven experience in team management, process implementation, KPI management, and business operations. - Strong communication and stakeholder-management skills. - Ability to work closely with senior management and independently drive execution. - Strong understanding of SOPs, MIS, reporting, process improvement, and operational controls. - Fluent Tamil speaking and understanding is mandatory. - Candidate must be currently based in Coimbatore or genuinely willing to relocate and build a long-term career in Coimbatore. Good-to-Have Skills: - Real estate / construction / property operations experience. - Experience managing multiple business units. - Startup / entrepreneurial environment experience. - Process automation / ERP implementation. - Budgeting and cost-control exposure. - Experience working directly with founders / promoters. - MBA or equivalent management qualification. Ideal Candidate Profile: We are particularly interested in professionals who have progressed from Operations Manager / Senior Operations Manager / General Manager Operations / Business Operations Head roles and have demonstrated the ability to take ownership beyond a single department. The right candidate should be: - Execution-oriented and hands-on. - Strong in people and process management. - Comfortable working directly with business leadership. - Able to bring structure to growing organizations. - Comfortable handling ambiguity and multiple priorities. - Looking for a long-term leadership opportunity in Coimbatore. Required Skills: - 810 years of relevant operations management experience with significant experience in an IT / technology company. - Proven experience in team management, process implementation, KPI management, and business operations. - Strong communication and stakeholder-management skills. - Ability to work closely with senior management and independently drive execution. - Strong understanding of SOPs, MIS, reporting, process improvement, and operational controls. - Fluent Tamil speaking and understanding is mandatory. - Candidate must be currently based in Coimbatore or genuinely willing to relocate and build a long-term career in Coimbatore.