Salesforce Consultant

At TTEC Digital , we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The Salesforce Consultant supports the design, configuration, testing, and implementation of Salesforce solutions that improve client business processes and customer experiences.

This role is designed for individuals with strong hands-on Salesforce experience who are developing their skills as professional services consultants. TheConsultant works closely with Business Analysts, Senior Consultants, Solution Architects, Developers, and Quality Engineers throughout the delivery lifecycle.

The role combines functional Salesforce configuration with quality assurance and testing responsibilities, providing broad experience across discovery, design, build, testing, deployment, and user adoption.

What You'll Be Doing Configure Salesforce solutions based on documented business requirements and solution designs Build and maintain declarative Salesforce functionality including objects, fields, page layouts, Flow, validation rules, reports, dashboards, and security configurations Support implementations across Service Cloud, Sales Cloud, Industry Clouds, and other Salesforce platform capabilities Participate in client discovery sessions, requirements workshops, and solution-design discussions Document business processes, requirements, user stories, acceptance criteria, and functional configurations Work with Senior Consultants and Solution Architects to translate business requirements into Salesforce functionality Develop and execute functional, regression, integration, and user acceptance test cases Validate Salesforce functionality against requirements and acceptance criteria Identify, document, reproduce, and track defects through resolution Collaborate with Developers and functional team members to troubleshoot defects and validate fixes Suppo