Client Success Partner - Enterprise

As a Client Success Partner (CSP) within the Enterprise team, you will support our largest clients in their digital training strategy through the 360Learning platform.

Your mission is to build a strong relationship with the HR executives (CHRO, Chief Learning Officer & Digital Learning Manager) of our clients to develop the usage, adoption & impact of our solution.

Given the complexity of Enterprise clients, you will act as a true facilitator to ensure the renewal of the clients by : - coordinating the different 360Learning resources (technical, pedagogical,...)

- empowering the client with the Enterprise positioning and vision provided by our solution Ultimately, you will ensure the renewal or signing of new contracts for accounts listed in your portfolio.

Within one month, you will: Master our product and Convexity corporate culture Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team Participate in your first customer meetings with other CSP’s from the team Within three months, you will: Take over a portfolio of existing customers, for the largest accounts (Enterprise accounts) at 360Learning Start new projects with prospects and clients Within six months you will: Define the learning transformation roadmap with the client and identify the resources needed to achieve them Define a retro-planning of the initiatives on the solution and vouch for it Identify and document customer use cases Develop a relationship of trust between the client and 360Learning , particularly by having direct contact with Top Management teams Work with the Account Managers to identify new project opportunities to develop the account (up-selling and cross-selling opportunities) Within twelve months, you will: Reduce churn by identifying customers at risk and implementing a remedial action plan Identify strong leaders & advocates within the client’s team Develop and share good business practices with the entire Client Success team The Skills Set 3+